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Here at FFX we stock power tools from the world’s leading brands. We buy direct from the Brands and maintain strong relationships with them. However, even the best brands in the world can go wrong occasionally, so we want to make sure that if your tool does develop a fault it gets fixed for you as quickly and painlessly as possible.
To find out how to get your tool fixed, first select the brand from the drop down list below.
Buckler Boots benchmark for dependability, durability, value and service all starts from a blank piece of paper.
On to this the Company’s founders poured over 70 years of combined experience in footwear and safety boot manufacture, marketing, sales and distribution by listing every product, packaging and service deficiency known to bedevil the industry.
Each deficient item was eliminated and Buckler Boots was launched with a unique guarantee:
Body And Sole Together Forever*
*Buckler guarantee that the upper and sole will not part during the fully effective lifetime of the original sole. The guarantee becomes invalid when any part of the sole tread pattern is worn smooth.
Should your Buckler Boots develop a valid fault within the shoes effective lifetime* then Buckler guarantee to inspect the shoes and replace them if found to be faulty.
If you could please call FFX on 01303 852692 so that we can advise the best course of action for you.
DeWalt offer a 5 Star Service. At the heart of the DeWalt 5 Star Service are the 5 Star Service Agents, which are conveniently located throughout the country, with specialists available to answer any questions whether you are on or off the job site.
Their website provides information on the After Sales Services DeWalt provide, including DeWalt authorised repair agent locations, Your questions answered, Technical Information, Spare Part Details, Warranty Policy and recycling of used tools. You can also Ask a Question or contact us directly.
DeWalt is confident of the quality of its products and offers an outstanding guarantee for users of their products.
DeWalt also offer a 3 Year Extended Warranty on most of its products. Please see link below to see if your item is eligible for the Extended Warranty:
http://mydewalt.dewalt.co.uk/3/
Einhell UK is a leading German manufacturer of power tools and garden equipment renowned for producing quality tools at affordable prices.
All Einhell products come with a 2 year guarantee backed by a comprehensive after sales service with spare parts and accessories available.
Evolution power tools are manufactured to the highest quality standards and are passed through a rigorous quality assurance process.
Evolution products come with an extensive warranty, however they recognise that sometimes problems can arise. In the unlikely event that you should experience a problem, during your warranty period, your product will be eligible to be returned to Evolution's dedicated repairs & servicing centre, where they will endeavour to repair and return the product.
Festool offer one of, if not the most comprehensive warranty and after sale service around.
If something is faulty, it is repaired free of charge. This includes labour, spare parts and all wear parts for 36 months. Festool’s transport service will collect the tool if required – and return it free of charge as well. This eliminates the cost risk for you and saves time that can be invested in your work.
36 months theft protection if stolen, even from a building site or car, you will receive a brand new replacement tool after paying an excess of £100 inc. VAT. Wherever the thief strikes. You're covered.
Husqvarna Forest & Garden company guarantees the function of all Husqvarna branded Products and will repair or replace any part that has factory defects which appear due to faulty installation or defective parts free of charge when performed by authorised Husqvarna workshops during the warranty period.
Husqvarna offer a comprehensive Technical Support and FAQ on their products.
Please find links below to this:
Led Lenser take extraordinary measures to ensure that your product reliably performs its functions for many years. If this is not the case for products bought after 10/01/2015 within a period of five years as of the day of purchase then the fault will be repaired at our own discretion, or the product will be replaced by the same or a higher value model.
In the unlikely event that your LED Lenser product becomes faulty please contact us on 01303 852692 or by
email.
We will then advise the best course of action to rectify any issues.
Makita has built a reputation for outstanding Service Care, which supports regular repair and part replacement for all tools, even those models that may now be discontinued or obsolete.
The warranty period of your Makita tool may be extended to an additional 2 years subject to the following conditions:
- Makita Tools that are CE marked and (with the exceptions of Batteries, Battery Chargers, Accessories, Petrol Powered Products, Production Tools and Air Tools, Gas Nailers and Compressors) purchased on or after 1st July 2012.
The tool is registered by the end user within 30 days of purchase by the following means:
- Online registration using the web address (the tool serial number will be required),
https://www.makitauk.com/service-web-login.html
Makita also offer a 3 Year Service Plan on Gas Nailers and the EK6100.
Please see links below for full details on this:
http://www.makitauk.com/3-year-warranty-service-plan-for-gas-nailers.html
http://www.makitauk.com/3-year-service-plan-for-ek6100.html
Makita Repairs Form with your tool
Milwaukee Electric Tool Corp. is an industry-leading manufacturer and marketer of heavy-duty, portable electric power tools and accessories for professional users worldwide.
Milwaukee take great pride in their products and services and offer a warranty extension to 3 years if the tool is registered within 30 days of purchase*
*(M28 rechargeable battery packs, battery chargers and accessories are not included in the warranty extension.)
PASLODE
For all your timber construction needs.
Paslode is internationally renowned as innovator and leader of cordless nailing systems for timber construction.
All Paslode first fix nails are classified according to Eurocode 5 Service Class 1,2 and 3, providing a suitable nail for every application.
SPIT
For all your concrete and steel construction needs.
The SPIT Brand is well known on the commercial construction market, specialising in concrete/steel fastening systems. It offers solutions for all the construction traders : Masons, Electricians, Drywall hangers, Steelworkers, Plumbers/Heating technicians, etc.
Rawlplug is one of the world's leading manufacturers of specialist anchoring and fixing systems, with distribution on every continent. For nearly a century since our foundation in 1919, the Rawlplug® brand has been synonymous with innovation, reliability and safety in the development and manufacture of construction anchors and fixing products.
Rawlplug Nailers come with 2 years warranty as standard and are TUV Certified*.
*Batteries and chargers are not covered under the warranty terms and conditions.
If for some reason your item develops a fault after 30 days of purchase then firstly we advise contacting the Technical Support number above as, in most cases, the issue is resolved over the phone with the engineer.
However, if the engineer is unable to assist you please contact FFX on 01303 852692 or by using our Contact Form.
Record Power has a long and impressive history. Established in Sheffield, the heart of the UK's steel industry, and stretching back over 100 years, Record Power enjoy an enviable reputation for creating high quality tools through our many years of experience and unparalleled knowledge in manufacturing and design.
If for some reason your item develops a fault 30 days from purchase then we advise to contact Record Power on 01246 571 020.
From here they will advise the best course of action.
Ryobi offer a 3 year warranty on battery powered or electric tools, excluding accessories and component subject to natural and normal wear and tear, please refer to Ryobi’s warranty conditions in the user’s manual for the complete Terms and Conditions
Registration required for extension from 2 to 3 years for battery powered and electric tools. Please visit Ryobi’s website www.ryobitools.eu within 30 days of purchase for detailed information about warranty conditions and extension registration. This warranty is valid in the European Community, Switzerland, Iceland, Norway, Liechtenstein, Turkey and Russia. Outside these areas, please contact your authorised RYOBI dealer to determine if another warranty applies. Warranty extension from 2 to 3 years excludes petrol tools. Standard 2 year warranty still applies to all petrol tools.
Ryobi offer an exceptional warranty service should your item go faulty within its warranty period.
If this should occur you can contact Ryobi directly on the number below:
Ryobi (Techtronic Industries) Aftersales – 0800 3890305
Scheppach is Europe’s most innovative producer of woodworking machines, having introduced around eighty new models since 1997. For more than 80 years Scheppach’s designers, technicians and engineers have thought about “tomorrow” so that Scheppach is always that one step ahead of our competitors.
If you have an issue with a Scheppach product, please contact us on 01303 852692 or by
email.
NMA Agencies will then contact you to discuss the best course of action.
As NMA Agencies Ltd is the recognised and sole appointed importer for Scheppach machines within the UK, and as such, it is there goal to ensure, or try and meet the customer’s expectations and give full satisfaction at all times. NMA Agencies guarantee to do the upmost to ensure they handle all legitimate warranty claims in the quickest and most cost effective way possible, so as to get the customers machine is up and running in the shortest amount of time.
All Scheppach machines come with and are covered by a 1 year full comprehensive manufacturer’s warranty against product failure, operational malfunction, or substandard manufacturing quality. The standard warranty covers the machine body, motor, switches, electrical components, or anything that has failed inside the warranty period and cause the machine to not work as intended. (Exclusions apply. See below)
All Sealey products are covered by a minimum 1 year parts and labour guarantee. Hand Tools are covered by a no-quibble lifetime guarantee against manufacturing defects. Guarantees on our Premier Air Tools and Welding Transformers are conditional on completion and return of a simple registration guarantee card.
Please find link below for registering your Sealey products for any additional warranty and for access to parts diagrams.
http://www.sealey.co.uk/PLPageBuilder.asp?id=13&method=mRegistrationSealey have an excellent Technical Support Team who will be more than happy to answer any queries that you have. Please find their number below:
Sealey Technical Support – 01284 757505| Hand Tools |  |
*Lifetime replacement warranty on all of our hand tool ranges. No quibble guarantee also covers individual items within sets. Excludes TRX-Star* T40 bits, breaker bar knuckles, drill bits, blades and engineering taps and dies. |
| All-Steel Vices |  |
5-Year replacement parts warranty conditional on registering your purchase with us on a Guarantee Card.*2-Year on Economy versions. |
| Welding Transformers |  |
3-Year parts and labour warranty on main power transformer of Arc, MIG and Spot Welders plus Plasma Cutters. Comprises 1-Year unconditional parts and labour warranty, followed by a further 2-Year parts and labour conditional on registering your purchase with us on a Guarantee Card. |
| Premier Viking |  |
2-Year parts and labour warranty on our Premier Viking range of Jacking and Lifting equipment. |
| Premier Air Tools |  |
2-Year parts and labour warranty. Comprises 1-Year unconditional parts and labour warranty followed by a further 1-Year parts and labour, conditional on registering your purchase with us on a Guarantee Card |
Tacwise offer a comprehensive range of high quality fastening tools with over 50 years of knowledge and experience.
Tacwise electric and air nailers come with a 12 month warranty.
Tacwise have a comprehensive FAQ which may answer any queries you have.
http://www.tacwise.com/faqs/
Alternatively, they can be contacted on 01732 592300.
In the event that you do have an issue with your Tacwise product please contact us on 01303 852692 or by email..
Trend Professional Power Tools meet the highest quality standards.
Trend offer you the opportunity to extend your warranty to three years from date of purchase free of charge. All you need to do is register your tool online within four weeks of purchase.
This offer is available for the following Trend Professional Power Tools only; Product Refs. T5EB, T5ELB, T5EK, T5ELK, T5EK/MK2, T10EK, T10ELK, T11EK, T11ELK, T20K, T20LK, T30A, T30AF and T30ALF.
The offer applies to the tools listed above that are bought and used in the United Kingdom and Republic of Ireland only.
If for some reason your item develops a fault 30 days from purchase then there are a few ways to get this resolved for you.
Firstly, we advise calling Trend on the below number as they have an excellent Technical Support Helpline and they may be able to resolve your issue without needing the item to be returned.
If they are unable to resolve your issue, then please contact us on the below number so we can arrange for the item to be collected from you to go to Trend directly for inspection and repair under warranty.
FFX Customer Services - 01303 852692If you can’t find the manufacturer you’re looking for, please contact us by sending us a message on this link Contact Form and we will advise you on the warranty repair procedure for that manufacturer.