FFX have taken a great deal of care to ensure that any personal information you send us remains totally confidential. FFX respect the need to protect your privacy and information and commits to :
All credit card information is encrypted when it is transferred over the Internet using SSL Encryption via a payment processing provider and FFX do not store any card information in any format.
We may share information with third parties for the purposes of fulfilling and delivering your order, warranties, analysing data, providing marketing assistance, providing search results and providing customer service. Examples of third parties we may share your data with include:
All of our third parties only have access to personal information needed to perform their functions, but they will not use it for other purposes. Furthermore, they must process the personal information in accordance with this Privacy Notice and as permitted by EU data protection laws.
FFX are committed to the deterrence, prevention, detection and reporting of fraudulent activity and strive towards an ‘anti-fraud’ culture through all platforms of the business. FFX will not tolerate any level of fraud or corruption and will treat any such event with the utmost severity.
FFX has robust systems and procedures in regards to fraud prevention, detection and reporting and commits to:
We will only keep your information for as long as necessary in relation to the purpose it was originally collected/processed, although we may keep your data for longer if required for legal or regulatory reasons.
We sometimes use systems to make automated decisions based on personal information we have about you or your business. This helps us to make sure our decisions are quick, fair, efficient and correct, based on what we know. These automated decisions can affect the products, services or features we may offer you now or in the future.
We may place you in groups with similar customers. These are called customer segments. We use these to study and learn about our customers’ needs and to make decisions based on what we learn. This helps us to design products and services for different customer segments and to manage our relationships with them.
You may view the personal information we hold for you by logging in to your online account or request this in a different format by contacting us using the online contact form.
You have the right to question any information we have about you that you think is wrong or incomplete and may do so by contacting us using the online contact form. If you do, we will liaise with you to check its accuracy and correct it where necessary. We may contact you from time-to-time to check the information we hold for you.
You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’ or the ‘right to be forgotten’. There may be legal or other official reasons why we need to keep or use your data, but please tell us if you think that we should not be using it.
We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.
You can ask us to restrict the use of your personal information if:
If you want to object to how we use your data or ask us to delete it or restrict how we use it, please contact us using our secure online contact form.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
For all queries regarding data protection, please contact:
Tel: 01303 852692
We know you’re busy and we respect your privacy so above is a list of info we collect whilst you’re using our website and how we’ll use it. If you have any questions please use the contact form
FFX strive towards excellent customer service and have stringent measures in place to protect your data, but in the event you are unhappy with how we have used your personal information, you can contact us using our secure online contact form.
You also have the right to complain to the Information Commissioner’s Office and details on how to contact them can be found on their website https://ico.org.uk/ .