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careers at ffx.co.uk

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On The Tools Award
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Careers at FFX

From its beginnings as a builder’s merchant in Folkestone, FFX has grown into one of the country’s leading on-line power tool, hand tool and accessories suppliers. Our customers range from the professional, the skilled craftsman, to the knowledgeable DIY-er.

Today FFX combines two trade counter locations with the most highly rated on-line offering in the industry. Growth has resulted in a recent move to a new 60,000 sq ft distribution centre in Lympne, Kent, and newly refurbished offices into which the head office and on-line business have moved.

We are currently building up our team of enthusiastic, passionate people that rise to any challenge and love being part of a successful company that is rapidly growing and where everyone plays their part. It’s an exciting time to join us and find yourself a place in our growing success story.

Staff Concession
Staff Concessions with FFX
Free 24/7
Free 24/7 counselling, legal & information line
OnlinePortal
Online Health Portal & access to the My Healthy Advantage app
Relate Management
Relationship management support and usage reporting
Critical
Critical incident advice & telephone support
Discounts
Employee Discounts program from our corporate perks site
Bonus
Quarterly Bonus Scheme
Company Shares
Company Share Scheme
Annual Leave
Annual Leave – 20 days when you join, increases to max 25 with each completed year of service
Eye Tests
Free eye tests & optical vouchers*
Annual Vaccine
Free annual flu vaccine
Employee Month
Employee of the month award
Employee Year
Employee of the Year award
Gifts
Thank you gifts
Car
Company car (depending on role)
Pension
Company pension
Laptop Mobile
Company laptop & mobile phone (depending on role)
Social
Social events when possible

Staff benefits

Staff Concessions with FFX.

Staff Concessions with FFX.

Free 24/7 counselling, legal & information line.

Free 24/7 counselling, legal & information line.

Online Health Portal & access to the My Healthy Advantage app.

Online Health Portal & access to the My Healthy Advantage app.

Relationship management and usage reporting.

Relationship management and usage reporting.

Critical incident advice & telephone support

Critical incident advice & telephone support

Quarterly Bonus scheme

Quarterly Bonus scheme

Employee Discount program from our corporate perks site

Employee Discount program from our corporate perks site

Company Share Scheme

Company Share Scheme

Annual Leave 20 days when you join, increases to max 25 with each completed year of service

Annual Leave 20 days when you join, increases to max 25 with each completed year of service

Employee of the month award

Employee of the month award

Free Annual flu vaccine

Free Annual flu vaccine

Free eye tests & optical vouchers*

Free eye tests & optical vouchers*

Employee of the year award

Employee of the year award

Thank you gifts

Thank you gifts

Company Pension

Company Pension

Company car (depending on role)

Company car (depending on role)

Social events when possible

Social events when possible

Company laptop & mobile phone (depending on role)

Company laptop & mobile phone (depending on role)


people at ffx.co.uk
Be Clear

Communication is key and we offer an open and honest forum that promotes trust and trasparency.We all have an important role to play. It is essential we keep our customers, suppliers and each other fully informed and make sure that together we all walk in the same direction. By giving regular updates and precise instructions we will avoid confusion - leaving a clear road to success.

Be Part Of Our Community

Whether you are a supplier, customer or colleague we believe it is vital to treat everybody with respect and fairness.We encourage you to work alongside us using your skills and personality to create a community that delivers a successful business that inspires all. If we all work together whilst feeling valued and appreciated then we can accomplish so much more.

Be Passionate

We take pride in our work - it gives us the motivation to go the extra mile.Our history of success drives our self-belief knowing that our hard work and dedication will bring recognition. Everything we do says “we care”.

Be Responsible

Always leading by example we take responsibility for all of our actions and the results.We are thorough and truthful in all we do, striving to provide the best service for all. We actively engage in discussions to find solutions as a team, supporting and helping our fellow workers on a united front. We refuse to compromise our high safety standards and work towards minimising our impact on the environment.

Be Visionary

We are innovators and we work together proactively to deliver better results for our customers, partners, and the business. When you have an idea, stand up and be counted, plan to make a difference. Forward-thinking and being open to change keeps us one step ahead of the competition and gives us a chance to explore our creative side. Aspire to succeed.


Ready To Join The Team?
Check out the latest opportunities . . .

Customer Services Advisor

Job Title: Customer Services Advisor
Reports To: Customer Services Supervisor
Apply

Department: Customer Services

Location: Lympne, Kent

Number of Direct Reports: None

Apply

Job Description Summary

The main purpose of this role is to provide our customers with an exceptional level of service, dealing with all calls and emails effectively, efficiently, accurately and promptly. This includes managing workloads in accordance with department SLA’s, ensuring there are no broken promises to customers and consistently demonstrating the guiding principle of “nothing is too much trouble” in every customer contact to ensure we remain the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities
    Playing an active role in contributing to the team and department targets across a number of KPI’s.
    Ensuring all promises made to internal and external customers are fulfilled within an agreed SLA timeframe.
    Providing an outstanding level of customer service which includes providing help and product advice as required.
    Liaising with relevant suppliers, couriers and manufacturers in relation to orders and/or queries.
    Resolving all customer issues whilst demonstrating a “nothing is too much trouble” approach at all times.
    Supporting the company vision through every customer contact.
    Flexibility in working arrangements to ensure customer demands and business needs are met.
    Escalating calls/issues to a manager where necessary.
    Taking responsibility for personal development, identifying training requirements and support needed.
    Recognising and providing feedback on improvements that can be made to improve efficiencies.
    Consistently demonstrating and adhering to the brand values at all times.
The Individual
Capability, Knowledge and Experience
    Good working knowledge of building materials, hand and power tools, power tool accessories and fixings would be desirable. Previous telephone and/or customer service experience. Excellent communicator with a great phone manner. Well-developed keyboard and PC skills. Organised, able to prioritise and work to deadlines. Self-motivated to achieve great results across a number of KPI’s. Flexible and adaptable to change. Strong customer service ethos. Able to work to a high degree of accuracy, often under pressure. Naturally adheres to the business brand values. Enthusiastic and self-motivated. A team player that can work well within a team or individually.
Education and Qualifications
    Good level of secondary education.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Distribution Centre Team Leader

Job Title: Distribution Centre Team Leader
Reports To: Distribution Centre Operations Manager
Apply

Department: Distribution Centre

Location: Lympne, Kent.

Number of Direct Reports: 90+

Apply

Job Description Summary

To support and assist the depot management team to achieve the financial, operational and customer service objectives of the site. The site provides contractual services and support to their customers. 5 shifts each working week which rotate between the early and late shift (including 1 weekend in 3). This shift attracts an additional £50/week allowance OR 5 shifts each working week from 10.30am to 8.30pm (including 1 weekend in 3). Framework of Authority: Health and Safety Inductions for all new staff to the site Providing feedback to Supervisors Conducting meetings and acting on where necessary Key holder responsibilities Carry out regular team briefings Maintain holiday booking procedures

Contacts

  • Internal:
  • Operations Manager
  • Senior Management
  • Administration staff
  • External:
  • Contractors
  • Customers
  • Suppliers
Responsibilities
    To ensure that the Health, Safety and Environmental procedures are followed by all personnel and visitors to the site.
    To conduct agency inductions.
    To assist when completing end of shift searches, in being a witness and also be of support when required for random searches.
    Managing the activities and resources to achieve financial, operational and customer service objectives.
    To plan and manage the staffing levels, to ensure optimum level of staffing is being used within budget.
    To monitor levels of consumables and conveying this information when supplies are low.
    To ensure equipment is operational and relevant checks are made and maintained.
    To assist in the management productivity to achieve KPIs, changing priorities where necessary and be proactive in looking for continuous improvements.
    To ensure company policies are adhered to and administration functions completed within deadlines and maintain accurate records in line with customer/company requirements.
    To promote harmonious and effective working relationships both internally and externally, ensuring excellent customer service through a combination of communication team-work, motivation and leadership.
    To lead by example.
    To communicate both upwards and downwards to enhance staff morale and understanding of business needs.
    To ensure you have a full working knowledge of operational systems and have the ability to help staff where necessary.
    To seek and partake in opportunities to develop own capability and competence on the role.
The Individual
Education and Qualifications
    None specified
Personal characteristics
    Customer focusedStaff motivatorExperience of working within a warehouse/logistics environmentAbility to communicate at all levelsOrganised/Effective plannerProactive decision makerListening skillsMulti pacedAbility to effectively handle conflict situationsAssertiveAbility to coach and trainMulti-taskingGood time managementResponsible

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Technical Sales Executive

Job Title: Technical Sales Executive
Reports To: Technical Sales Manager
Apply

Department: Sales

Location: Home based, areas across London and the South East (Head office: Lympne, Kent)

Number of Direct Reports: None

Apply

Job Description Summary

Working in conjunction with the Technical Sales Manager and other local FFX Technical Salesmen to increase the market penetration of the business in the London market and various territories across the South East, and improve the value of account customer sales with a focus on fixings, but including the entire product portfolio, power tools and accessories, hand tools, fixings, and general construction consumables. Ultimately to improve the bottom line of a rapidly expanding retailer which is the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities
    The business to business sales of the full fixings range of products in the FFX portfolio to the construction sector in Greater London (actual territory to be confirmed) to customers ranging from the larger building contractors, through specialist sub-contractors, to specialist concrete frame firms, cladding companies and dry liners, to name a few, working in – or headquartered in – the area.
    Researching the market, compiling a database of target companies, making appointments to visit buyers and/or owners at head office level, and visiting construction sites in the area where the company is based outside the area, and selling the full range of products.
    Monitoring competitor activity and feeding back any pertinent competitor activity including new products being offered, prices where available and general marketing activity in the area.
    Building relationships with key customers such that the relationship itself, with the back-up of excellent customer service, ready availability, excellent and timely delivery become more important than price alone.
    Negotiations with suppliers to maximise sales, profit and margin for any specified products sold by the supplier but requiring a point of distribution through which to fulfil the sale.
    Presenting the products favourably, in a professional and structured manner, in face-to-face meetings and via correspondence (email, letter), understanding the customer’s requirements and developing sets of terms specific to the needs of any given customer (e.g. a dry lining contractor will require a different set of products to a brick layer).
    Forecasting sales across the territory when requested to do so; meeting daily, monthly and annual sales targets and encouraging the move to FFX being the sole supplier among all customers.
    Working in partnership with suppliers on open days, promotional drives and training days to promote the sales of that given supplier.
    Attending training courses and gaining CSCS approval to enable sites to be visited; attending training on abrasives, gas tools and diamond blade use and being able to ‘train to train’ operatives in customer’s companies.
    Gaining technical proficiency in anchors and working with the FFX Technical & Training Manager to provide the optimum solution to any given customer’s precise requirements; assisting customers by ‘value engineering’ so as to switch the customer from the product specified to a better value alternative from FFX (e.g. switching a customer from Hilti to FFX resin).
    Producing reports as required.
    Representing the Company at trade exhibitions and shows.
    Reviewing and keeping up to date with external markets to ensure the business remains ahead of our competitors.
The Individual
Capability, Knowledge and Experience
    Previous experience selling fixings, PTAs and general construction consumable products.Good knowledge of the range and diversity of construction fixings in the market.A sound understanding of their use and application on site.Effective project and time management skills.At least 5 years in commercial environment is essential.Strong business acumen and commercially aware.Good IT/system skills.
Education and Qualifications
    Good level of secondary education.
Personal characteristics
    Strong negotiation and analytical skills, highly numerate with excellent attention to detail.Commercially sound with ability to understand and interpret market information.Excellent interpersonal skills, with the right levels of drive and patience.Creative vision with the ability to “think outside the box”.Strong team player and self-motivated with a very strong desire to achieve.Ability to work under pressure and to manage own workload.Be able to multitask and resolve problems efficiently.Strong literacy skills.Good communication skills.Reliable and professional with the necessary perseverance to remain on course.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Warehouse Colleague

Job Title: Warehouse Colleague
Reports To: Distribution Centre Operations Manager
Apply

Department: Distribution Centre

Location: Lympne, Kent.

Number of Direct Reports: 0

Apply

Job Description Summary

To support and assist the depot management team to achieve the financial, operational and customer service objectives of the site. The site provides contractual services and support to their e-commerce customers and stock transfers to FFX stores located in the south east.

Contacts

  • Directors
  • Senior Supply Chain Manager
  • Operations Manager
  • Supervisors/Team Leaders
  • Warehouse Operatives
  • Stock control
  • Administration/Customer Services
Responsibilities
    To accurately complete inbound, checking, picking, packing, despatch routines, both paper based and RF Scanning.
    To carry out stock checks as required.
    To accurately and safely prepare products for delivery and check and confirm as accurate and to report any discrepancies.
    To accurately complete all appropriate documentation.
    To use mechanical lifting equipment as required and trained for.
    To undertake any other duties commensurate with the position as designated by the line manager.
    To assist the site in meeting all KPI targets.
    To maintain a high degree of housekeeping standards.
    To ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons and to comply with the policies and procedures relating to health and safety within the Company.
    To wear all PPE supplied by the company as suitable for the task, in the correct manner and as it was designed to be worn.
    To report all accidents, near misses and/or dangerous occurrences to a member of management and to fully assist any member of Management with any subsequent investigations.
    To report all/any breach of the company's Health and Safety procedures.
    To report any instances of damage to product, property and equipment.
    To be flexible and accept the training offered by the company and to attend any training courses.
    To ensure that you are compliant with all the company's procedures.
    To follow the company procedures for absence reporting
    To only use equipment that you have been fully trained or hold a licence to operate.
    To carry out each task as trained and in line with the company's Safe System of Work and Risk Assessments dictate.
    To ensure that the standard of hygiene is maintained at all times.
    To meet the standards of performance, behaviour and attendance as laid down by company policies and procedures.
    Consistently demonstrating and adhering to the brand values at all times.
The Individual
Education and Qualifications
    FLT licence (Optional)
Personal characteristics
    Able to work to detailed instructionsPhysical fitness and the ability to work under pressureNumerate and literate Knowledge of Health and Safety requirementsIT literate Flexible approach to duties and hours of workStrives to develop him/herself and the teamAble to work as one teamOpen communicatorCustomer focused

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Trade Counter Assistant - Folkestone

Job Title: Trade Counter Assistant - Folkestone
Reports To: Retail Trading Manager
Apply

Department: Trade Counter

Location: Folkestone, Kent

Number of Direct Reports: 0

Apply

Job Description Summary

To provide an outstanding level of customer service on our busy trade counter for a rapidly expanding retailer who is the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities
    To provide an excellent level of customer service to a wide variety of tradesmen and local builders, providing help and product advice as required.
    Building rapport with customers and proactively generating sales through the upselling of products.
    Investigating and resolving customer issues, escalating to the Branch Sales Manager where appropriate.
    Overseeing your allocated areas within the shop ensuring adherence to Health and Safety requirements, keeping the area clean and tidy, ensuring products are correctly priced and the display is well organised.
    Taking cash, credit card and account purchases via computerised tills, and reconciling cash at the end of the day.
    Identifying and reporting any concerns relating to theft of products.
    Taking customer orders over the phone and in person and having an eye for detail to ask the right questions if an order doesn’t look/sound right.
    Setting up trade and customer accounts on the FFX system.
    Answering and resolving telephone queries from customers.
    Organising the stock room and general stock replenishment, especially to your designated areas.
    Monitoring stock levels and helping to minimise stock loss by watching for theft and through advising management of discrepancies.
    Providing cover and assistance anywhere within the branch (and other branches) as and when required.
    General re-dressing of the shop area to ensure products are displayed with maximum appeal to the customer.
    Selecting space for storage and arranging for goods to be placed in the designated areas.
    Making sure that all inventory processes are completed on the same day.
    Cleaning and tidying up at the end of the day.Consistently demonstrating and adhering to the brand values at all times.
The Individual
Capability, Knowledge and Experience
    Good working knowledge of power tools and accessories, hand tools, general construction consumables, fixings and building materials.Previous customer service experience.Good IT/system skills.Using mechanical handling equipment e.g. fork lift trucks (if licenced).
Education and Qualifications
    None specified.
Personal characteristics
    Strong customer service ethos with the desire to go above and beyond for the customer.Excellent communication skills.Ability to work under pressure.The ability to work quickly and accurately with excellent attention to detail.Motivated with good organisational skills.Team worker but also happy and able to work unsupervised.Proactive with a high level of common sense

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Network and IT 2nd Line Support

Job Title: Network and IT 2nd Line Support
Reports To: Network and IT Infrastructure manager
Apply

Department: Development

Location: Lympne, Kent

Number of Direct Reports: 0

Apply

In order to fulfil the demands of this post, the post holder will need to work flexibly in response to service requirements. Early starts or late finishes and some evening and weekend work may be required from time to time, with prior notice. The role will require a combination of onsite and remote working. The mix will be flexible to reflect the needs of the business and ensure that there is a physical onsite presence from the IT department at Dyna house during core business hours, Monday to Friday.


To provide comprehensive high quality services and support to the FFX business at the physical Head Office, Warehouse, store sites and the company cloud-based platforms. Ensure the ongoing security and optimum performance of the network and infrastructure service is maintained. Ensure high quality IT support services are delivered to the FFX staff within an ITIL framework.


  • Delivers robust, efficient and professional operational IT service to all FFX colleagues
  • Maintains documentation of systems, maps, procedures, user and technical information.
  • Responds to out of hours critical alerts as required.
  • Supports the FFX network equipment, PCs, Laptops and services, servers (physical and virtual), network storage devices, network communications equipment to provide continuous service to the business.
  • Supports the FFX Internet & VPN connectivity and services: connection to general internet and specific external resources, including Microsoft Azure.
  • Manages the FFX Telecoms equipment and services via the 3rd party providers.
  • Delivers technical support as part of an ITIL Service desk team to provide best in class IT service and support.
  • Maintains current knowledge of best practice through self-study, courses and CBT.
  • liaison with 3rd party providers to ensure current software versions deployed are up to date
  • Deliver appropriate security updates and patches to maintain security.
  • Maintains the company network availability and resilience through regular review and ongoing monitoring.
  • Supports the configuration and deployment of hardware resources

  • Actively learns and self develops to stay up to date with developments in area of expertise and to meet the changing needs of the job, team and organisation by participating in appraisal and appropriate learning activities.
  • Contributes to FFX as an organisation and to its positive culture and values.
  • Represents the IT Department and FFX in a professional and positive manner with both internal and external stakeholders and in doing so reflects the values of the business.
  • Undertakes any other duties that may reasonably be required, and are commensurate with the grade of the job, in furtherance of the objectives of the business.
  • Ensures compliance with FFX policies, procedures and contract of employment.

Essential Desirable How Tested
Training & Qualifications
  • Higher Education or equivalent IT certifications
  • Security qualification
  • ITIL qualification
  • Microsoft certification
Application Interview
Knowledge
and
experience
  • Experience of working in a similar role supporting networks, network security and infrastructure
  • Experience of working as a part of a wider, multidisciplinary team in the delivery of projects
Experience of:
  • Network management (switches, routers etc)
  • Virtualisation platforms
  • VOIP telephony
  • AD
  • Sophos X
  • Windows Server
  • Windows Desktop
  • Office 365
  • Linux Administration
  • SQL Server / Database Management
  • Azure
  • Sophos X
  • HP Server Technology
  • Sharepoint
  • ITIL Servicedesk
Application Interview
Skills test
Skills and abilities
  • Able to work collaboratively and sustain effective working relationships with diverse colleagues, partners and clients
  • Able to organise their own work and time productively
  • Has an appreciation of the core work of the FFX Business and the contribution of this role
  • Able to prioritise and plan the workload
  • Has proven experience in similar role
Interview
Skills test
Personal
qualities
  • Committed to providing a high standard of work and continuous improvement
  • Appreciates the value of diversity
  • Has a proactive approach to addressing challenges
  • Committed to continued learning
  • Willing to accept responsibility and opportunities appropriate for the role
  • Has a flexible approach to their role and to change
  • Has a good level of self awareness
Training & Qualifications
  • Higher Education or equivalent IT certifications

  • Security qualification
  • ITIL qualification


Application Interview

Knowledge and experience
  • Substantial experience of working in a similar role managing networks, network security and infrastructure
  • Experience of working as a part of a wider, multidisciplinary team in the delivery of projects
  • Ability to design technical solutions based upon business requirements
Extensive experience of:
  • Watchguard Firewalls
  • Network management (switches, routers etc)
  • Virtualisation platforms
  • Clustering
  • VOIP telephony
  • SQL Server / database management
  • Azure
  • AD
  • Sophos X
  • HP server Technology
  • Windows Server
  • Windows Desktop
  • Office 365
  • SharePoint
  • ITIL service desk

  • Security qualification
  • ITIL qualification


Application Interview Skills test

Skills and abilities
  • Able to work collaboratively and sustain effective working relationships with diverse colleagues, partners and clients
  • Able to organise their own work and time productively
  • Understands the qualities and processes of excellent people management
  • Understands The FFX Culture & values and their application to this role
  • Has an appreciation of the core work of the FFX Business and the contribution of this role

  • Able to influence at all levels
  • Understands the principles of leadership
  • Able to prioritise and plan the work of others
  • Able to coach and provide feedback to others


Interview Skills test

Personal qualities
  • Committed to providing a high standard of work and continuous improvement
  • Appreciates the value of diversity
  • Has a proactive approach to addressing challenges
  • Committed to continued learning and supporting the learning of others
  • Willing to accept responsibility and opportunities appropriate for the role
  • Has a flexible approach to their role and to change

  • Has a good level of self awareness


-


These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Network and IT 3rd Line Support

Job Title: Network and IT 3rd Line Support
Reports To: Network and IT Infrastructure manager
Apply

Department: Development

Location: Lympne, Kent

Number of Direct Reports: 1

Apply

In order to fulfil the demands of this post, the post holder will need to work flexibly in response to service requirements. Early starts or late finishes and some evening and weekend work may be required from time to time, with prior notice. The role will require a combination of onsite and remote working. The mix will be flexible to reflect the needs of the business and ensure that there is a physical onsite presence from the IT department at Dyna house during core business hours, Monday to Friday.


To provide comprehensive high quality services and support to the FFX business at the physical Head Office, Warehouse, store sites and the company cloud-based platforms. Ensure the ongoing security and optimum performance of the network and infrastructure service is maintained. Ensure high quality IT support services are delivered to the FFX staff within an ITIL framework.


  • Manages the security of the network and IT resources.
  • Delivers robust, efficient and professional operational IT service to all FFX colleagues
  • Maintains documentation of systems, maps, procedures, user and technical information.
  • Responds to out of hours critical alerts as required.
  • Manages and supports the FFX network equipment, PCs, Laptops and services, servers (physical and virtual), network storage devices, network communications equipment to provide continuous service to the business.
  • Manages the FFX Internet & VPN connectivity and services: connection to general internet and specific external resources, including Microsoft Azure.
  • Manages the FFX Telecoms equipment and services via the 3rd party providers.
  • Delivers technical support as part of an ITIL Service desk team to provide best in class IT service and support.
  • Maintains current knowledge of best practice through self-study, courses and CBT.
  • liaison with 3rd party providers to ensure current software versions deployed are up to date
  • Deliver appropriate security updates and patches are to maintain security.
  • Management, support and evolution of the Security suite deployed (to include physical firewalls, WAF platforms, endpoint protection and cyber security monitoring and best practice deployment.
  • Maintains the company network availability and resilience through regular review and ongoing monitoring.
  • Manages the provision, configuration and deployment of hardware resources
  • liaising with third-party suppliers for procurement; evaluating; and implementing of solutions.

  • Actively learns and self develops to stay up to date with developments in area of expertise and to meet the changing needs of the job, team and organisation by participating in appraisal and appropriate learning activities.
  • Encourages and supports the development of your reports through engagement and contributing to FFX as an organisation and to its positive culture and values.
  • Represents the IT Department and FFX in a professional and positive manner with both internal and external stakeholders and in doing so reflects the values of the business.
  • Undertakes any other duties that may reasonably be required, and are commensurate with the grade of the job, in furtherance of the objectives of the business.
  • Ensures compliance with FFX policies, procedures and contract of employment

Essential Desirable How Tested
Training & Qualifications
  • Higher Education or equivalent IT certifications
  • Security qualification
  • ITIL qualification
  • Microsoft certification
  • Cisco certification
Application Interview
Knowledge
and
experience
  • Substantial experience of working in a similar role managing networks, network security and infrastructure
  • Experience of working as a part of a wider, multidisciplinary team in the delivery of projects
  • Ability to deliver technical solutions based upon business requirements
Experience of:
  • Network management (switches, routers etc)
  • Virtualisation platforms
  • Clustering
  • VOIP telephony
  • SQL Server / database management
  • Azure
  • AD
  • Sophos X
  • HP server Technology
  • Windows Server
  • Windows Desktop
  • Office 365
  • SharePoint
  • ITIL service desk
Application Interview
Skills test
Skills and abilities
  • Able to work collaboratively and sustain effective working relationships with diverse colleagues, partners and clients
  • Able to organise their own work and time productively
  • Has an appreciation of the core work of the FFX Business and the contribution of this role
  • Able to prioritise and plan the workload
  • Has proven experience in similar role
Interview
Skills test
Personal
qualities
  • Committed to providing a high standard of work and continuous improvement
  • Appreciates the value of diversity
  • Has a proactive approach to addressing challenges
  • Committed to continued learning and supporting the learning of others
  • Willing to accept responsibility and opportunities appropriate for the role
  • Has a flexible approach to their role and to change
  • Has a good level of self awareness
Training & Qualifications
  • Higher Education or equivalent IT certifications

  • Security qualification
  • ITIL qualification


Application Interview

Knowledge and experience
  • Substantial experience of working in a similar role managing networks, network security and infrastructure
  • Experience of working as a part of a wider, multidisciplinary team in the delivery of projects
  • Ability to design technical solutions based upon business requirements
Extensive experience of:
  • Watchguard Firewalls
  • Network management (switches, routers etc)
  • Virtualisation platforms
  • Clustering
  • VOIP telephony
  • SQL Server / database management
  • Azure
  • AD
  • Sophos X
  • HP server Technology
  • Windows Server
  • Windows Desktop
  • Office 365
  • SharePoint
  • ITIL service desk

  • Security qualification
  • ITIL qualification


Application Interview Skills test

Skills and abilities
  • Able to work collaboratively and sustain effective working relationships with diverse colleagues, partners and clients
  • Able to organise their own work and time productively
  • Understands the qualities and processes of excellent people management
  • Understands The FFX Culture & values and their application to this role
  • Has an appreciation of the core work of the FFX Business and the contribution of this role

  • Able to influence at all levels
  • Understands the principles of leadership
  • Able to prioritise and plan the work of others
  • Able to coach and provide feedback to others


Interview Skills test

Personal qualities
  • Committed to providing a high standard of work and continuous improvement
  • Appreciates the value of diversity
  • Has a proactive approach to addressing challenges
  • Committed to continued learning and supporting the learning of others
  • Willing to accept responsibility and opportunities appropriate for the role
  • Has a flexible approach to their role and to change

  • Has a good level of self awareness


-


These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Buyer

Job Title: Buyer
Reports To: TBC
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Department: Trading

Location: Lympne, Kent + Remote

Number of Direct Reports: TBC

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Job Description Summary

FFX is on a mission to make our customers lives easier, time is money in our customers eyes and ensuring we are ranging the right products as we grow is key to our success. We are looking for an experienced trade buyer to join us as we grow the categories we offer, to build range and work with our suppliers to achieve optimum buying models for the business. FFX is a trade focused business specialising in sales across Powertools, Handtools, Safety & Workwear to name a few. We operate across 5 channels to market FFX.co.uk, Ebay, Wholesale, B2b & Trade Counters As an experienced trade buyer, you will be able to manage all day to day purchases and negotiations for the Company’s Key suppliers, reviewing & understanding our competitors and marketplace. You will build the range to support our customers’ needs and be responsible for onboarding new product as it comes to market to delight our customers whilst ensuring that we remain competitive across all range in the marketplace. You will meet agreed personal and departmental targets to enable the Company to reach its overall sales and growth targets and work towards individual and departmental targets to keep FFX at the forefront of the marketplace.

Responsibilities
    To be the lead point of contact for all day to day purchasing enquires internally and externally.
    Develop Long-lasting relationships with FFX Key suppliers including regular review meetings, obtaining market insight & ensuring our suppliers are delivering the best possible models for FFX
    Managing stock levels, intake & continuity against set SLAs with our suppliers Ensuring all suppliers are adhering to agreed delivery dates and resolving if this is not the case.
    Work closely with other depts in the business to develop & communicate all new lines, key offers and promotions.
    Ownership of data within your categories ensuring it is clean & accurate, developing informative spreadsheets sales information and stock holding.
    Managing a KVI competitor set to research current market prices to increase sales margins and Turnover.
    Play a key role in setting targets for the category
    Delivering an accurate and weekly report to the Trading Operations Manager to monitor all open and back ordered purchase orders, weeks spend and total Purchase orders placed
    Liaising with stores stock controller and suppliers, minimum once a quarter meeting to ensure stores have the correct power tool and accessory ranges.
    Prioritise workload to ensure deadlines are met in a timely fashion.
The Individual
Capability, Knowledge and Experience
    Previous trade buying experience with a proven track record of revenue generation, ranging principles & supplier negotiation Excellent level of NumeracyExcellent IT skills (Word, PowerPoint and Excel)Business acumen and commercially awareAbility to present a range plan for sign off along with margin & sales forecast Team player willing to get stuck in and make a difference
Education and Qualifications
Personal characteristics
    Strong customer service ethosThe ability to influence at all levels with strong negotiation skillsExcellent and accurate communication skills – verbal and writtenAbility to think outside of the boxThe ability to work under pressure, quickly and accuratelySelf-motivated with desire to achieve with excellent organisational skillsProactive with a high level of common senseCommercially aware with excellent ability to understand and interpret market informationStrong numeracy and literacy skills with great attention to detailResilient personality, able to forge strong relationships and instil trust in suppliers over the phone and e-mailA team player

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Trade Counter Assistant - Ashford

Job Title: Trade Counter Assistant - Ashford
Reports To: Branch Manager
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Department: Trade Counter

Location: Ashford, Kent

Number of Direct Reports: 0

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Job Description Summary

To provide an outstanding level of customer service on our busy trade counter for a rapidly expanding retailer who is the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities
    To provide an excellent level of customer service to a wide variety of tradesmen and local builders, providing help and product advice as required.
    Building rapport with customers and proactively generating sales through the upselling of products.
    Investigating and resolving customer issues, escalating to the Branch Sales Manager where appropriate.
    Overseeing your allocated areas within the shop ensuring adherence to Health and Safety requirements, keeping the area clean and tidy, ensuring products are correctly priced and the display is well organised.
    Taking cash, credit card and account purchases via computerised tills, and reconciling cash at the end of the day.
    Identifying and reporting any concerns relating to theft of products.
    Taking customer orders over the phone and in person and having an eye for detail to ask the right questions if an order doesn’t look/sound right.
    Setting up trade and customer accounts on the FFX system.
    Answering and resolving telephone queries from customers.
    Organising the stock room and general stock replenishment, especially to your designated areas.
    Monitoring stock levels and helping to minimise stock loss by watching for theft and through advising management of discrepancies.
    Providing cover and assistance anywhere within the branch (and other branches) as and when required.
    General re-dressing of the shop area to ensure products are displayed with maximum appeal to the customer.
    Selecting space for storage and arranging for goods to be placed in the designated areas.
    Making sure that all inventory processes are completed on the same day.
    Cleaning and tidying up at the end of the day.
    Consistently demonstrating and adhering to the brand values at all times.
The Individual
Capability, Knowledge and Experience
    Good working knowledge of power tools and accessories, hand tools, general construction consumables, fixings and building materials.Previous customer service experience.Good IT/system skills.Using mechanical handling equipment e.g. fork lift trucks (if licenced).
Education and Qualifications
    None specified.
Personal characteristics
    Strong customer service ethos with the desire to go above and beyond for the customer.Excellent communication skills.Ability to work under pressure.The ability to work quickly and accurately with excellent attention to detail.Motivated with good organisational skills.Team worker but also happy and able to work unsupervised.Proactive with a high level of common sense.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Customer Services Shift Leader

Job Title: Customer Services Shift Leader
Reports To: Customer Experience and Employee Engagement Manager
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Department: Customer Services

Location: Lympne, Kent.

Number of Direct Reports: 5

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Job Description Summary

Supporting the Customer Service Experience Manager in managing the call flow to ensure 95% CAR is achieved, whilst ensuring that email enquiries (both Outlook and eBay) are responded to within SLA. Delivering an expert level of service and support to our customers and leading by example. Assisting and supporting advisors across CS in day to day tasks, recognising trends, training and additional support required to help fulfil potential. Ensuring a balanced approach for dealing with the workflow across all functions within CS, contributing to a fantastic level of Customer Service. Ensure we remain the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities
    Consistently demonstrating and adhering to the brand values at all times.
    Planning the day/ shift to ensure all functions are prioritised accordingly and providing clear communication of expectations and results.
    A key holder for the business ensuring the building is secure with alarm set.
    Playing an active role to ensure K.P.I.s are recognised and understood by the team.
    Analysing, interpreting, and discussing trend reports with the CS Experience Manager and the team, whilst driving improvements.
    Taking an active role in department improvement strategies which includes recognising and discussing new ideas and efficiencies within the team and the business.
    Providing support to colleagues, being the first point of escalation providing technical guidance, knowledge, and direction as appropriate in line with the agreed procedures.
    Liaising with Technical Manager and/or the Trading team where in-depth product information is required.
    Dealing with Inbound customer service functions to ensure K.P.I.s are achieved.
    Investigate all potential cancellations of orders to ensure every step has been taken to prevent the need of cancelling. Identifying trends and providing feedback to colleagues and other areas of the business.
    Investigating and responding to all 1 – 3* Trustpilot reviews in a professional yet human manner and within 3hrs of receipt. Providing reporting and analysis to make recommendations for improvements.
    To deputise in support of CS Supervisor when required.
    To coach and guide other staff with less experience.
    To take responsibility for managing own personal development and maintaining level of expertise and knowledge.
    Ensuring the CS training folder is maintained and updated with any change to processes or procedures. Also, ensuring any changes made are communicated to CS.
    To recognise and provide feedback on improvements that can be made to the customer journey.
    To assist with compiling and distributing weekly reporting to show the progress of the team and department K.P.I.s.
The Individual
Education and Qualifications
Personal characteristics
    Good working knowledge of power tools and accessories, hand tools, building materials and fixings.Well-developed keyboard and PC skills.Organised and able to work to a high degree of accuracy, often under pressure. Ability to achieve targets and work to deadlines.Flexible and adaptable to change.Strong customer service ethos. Must be customer focused.Excellent communicator and phone manner.Naturally adheres to the business brand values.Enthusiastic and self-motivated.Can complete all functions within the team.Enthusiastic and self-motivated.Can communicate effectively with senior management.Commitment to correct use of the English language in all communication, internal and external.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Internal Sales Processor/Administrator

Job Title: Internal Sales Processor/Administrator
Reports To: Internal Technical Sales Manager
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Department: Technical Sales

Location: Lympne, Kent.

Number of Direct Reports: 0

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Job Description Summary

Working in conjunction with the Technical Sales team providing our customers with an exceptional level of service by keeping them up to date with delivery information via email and over the phone.

Responsibilities
    Liaising with the Technical Sales team throughout the day, both over the phone and via email.
    Taking down orders phoned through by Technical Sales, entering orders onto the system as delegated by the Internal Sales Co-ordinators and as required by the team.
    Highlighting any stock issues arising as a result of customer orders to the Technical Buying team.
    Liaison with the Warehouse on problems and helping to resolve these with the Technical Sales team.
    Following up on any stock due in to ensure that all orders are completed and delivered to customers in a timely fashion as per their requirements.
    Keeping warehouse, reps and sales co-ordinators informed of any changes in supplier ETAs
    General administration not covered above, including filing, printing orders, following up emails and routing phone calls.
    Consistently demonstrating and adhering to the brand values at all times.
The Individual
Capability, Knowledge and Experience
    Previous administration experience.Good IT/system skills; proficient in Word and Excel.Well-developed typing and PC skills.Previous sales order processing/customer service experience within a Builders Merchant or Fixings supply company would be an advantage
Education and Qualifications
    Good secondary education
Personal characteristics
    Strong customer service ethos with a willingness to go above and beyond to ensure 100% customer satisfaction.Excellent and accurate communication skills – verbal and written.Ability to think outside the box.The ability to work under pressure, quickly and accurately. Self- motivated with desire to achieve and excellent organisation skills.Proactive with a high level of common sense.Very strong attention to detail. This is a role where the smallest mistake can lead to serious consequences.Resilient personality, able to forge strong relationships and instil trust in customers over the phone.A team player.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.


If you want to work for FFX in the future, please submit your CV and let us know you're interested in a future role. We are always happy to talk with you even if we're not ready to hire just yet.

Please send your applications and CVs to jobs@ffx.co.uk

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