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careers at ffx.co.uk

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On The Tools Award
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CFA

Careers at FFX

From its beginnings as a builder’s merchant in Folkestone, FFX has grown into one of the country’s leading on-line power tool, hand tool and accessories suppliers. Our customers range from the professional, the skilled craftsman, to the knowledgeable DIY-er.

Today FFX combines two trade counter locations with the most highly rated on-line offering in the industry. Growth has resulted in a recent move to a new 60,000 sq ft distribution centre in Lympne, Kent, and newly refurbished offices into which the head office and on-line business have moved.

We are currently building up our team of enthusiastic, passionate people that rise to any challenge and love being part of a successful company that is rapidly growing and where everyone plays their part. It’s an exciting time to join us and find yourself a place in our growing success story.

Staff Concession
Staff Concessions with FFX
Free 24/7
Free 24/7 counselling, legal & information line
OnlinePortal
Online Health Portal & access to the My Healthy Advantage app
Relate Management
Relationship management support and usage reporting
Critical
Critical incident advice & telephone support
Discounts
Employee Discounts program from our corporate perks site
Bonus
Quarterly Bonus Scheme
Company Shares
Company Share Scheme
Annual Leave
Annual Leave – 20 days when you join, increases to max 25 with each completed year of service
Eye Tests
Free eye tests & optical vouchers*
Annual Vaccine
Free annual flu vaccine
Employee Month
Employee of the month award
Employee Year
Employee of the Year award
Gifts
Thank you gifts
Car
Company car (depending on role)
Pension
Company pension
Laptop Mobile
Company laptop & mobile phone (depending on role)
Social
Social events when possible

Staff benefits

Staff Concessions with FFX.

Staff Concessions with FFX.

Free 24/7 counselling, legal & information line.

Free 24/7 counselling, legal & information line.

Online Health Portal & access to the My Healthy Advantage app.

Online Health Portal & access to the My Healthy Advantage app.

Relationship management and usage reporting.

Relationship management and usage reporting.

Critical incident advice & telephone support

Critical incident advice & telephone support

Quarterly Bonus scheme

Quarterly Bonus scheme

Employee Discount program from our corporate perks site

Employee Discount program from our corporate perks site

Company Share Scheme

Company Share Scheme

Annual Leave 20 days when you join, increases to max 25 with each completed year of service

Annual Leave 20 days when you join, increases to max 25 with each completed year of service

Employee of the month award

Employee of the month award

Free Annual flu vaccine

Free Annual flu vaccine

Free eye tests & optical vouchers*

Free eye tests & optical vouchers*

Employee of the year award

Employee of the year award

Thank you gifts

Thank you gifts

Company Pension

Company Pension

Company car (depending on role)

Company car (depending on role)

Social events when possible

Social events when possible

Company laptop & mobile phone (depending on role)

Company laptop & mobile phone (depending on role)


people at ffx.co.uk
Be Clear

Communication is key and we offer an open and honest forum that promotes trust and trasparency.We all have an important role to play. It is essential we keep our customers, suppliers and each other fully informed and make sure that together we all walk in the same direction. By giving regular updates and precise instructions we will avoid confusion - leaving a clear road to success.

Be Part Of Our Community

Whether you are a supplier, customer or colleague we believe it is vital to treat everybody with respect and fairness.We encourage you to work alongside us using your skills and personality to create a community that delivers a successful business that inspires all. If we all work together whilst feeling valued and appreciated then we can accomplish so much more.

Be Passionate

We take pride in our work - it gives us the motivation to go the extra mile.Our history of success drives our self-belief knowing that our hard work and dedication will bring recognition. Everything we do says “we care”.

Be Responsible

Always leading by example we take responsibility for all of our actions and the results.We are thorough and truthful in all we do, striving to provide the best service for all. We actively engage in discussions to find solutions as a team, supporting and helping our fellow workers on a united front. We refuse to compromise our high safety standards and work towards minimising our impact on the environment.

Be Visionary

We are innovators and we work together proactively to deliver better results for our customers, partners, and the business. When you have an idea, stand up and be counted, plan to make a difference. Forward-thinking and being open to change keeps us one step ahead of the competition and gives us a chance to explore our creative side. Aspire to succeed.


Ready To Join The Team?
Check out the latest opportunities . . .

Customer Services Advisor

Job Title: Customer Services Advisor
Reports To: Customer Services Supervisor
Apply

Department: Customer Services

Location: Lympne, Kent

Number of Direct Reports: None

Apply

Job Description Summary
    The main purpose of this role is to provide our customers with an exceptional level of service, dealing with all calls and emails effectively, efficiently, accurately and promptly.
    This includes managing workloads in accordance with department SLA’s, ensuring there are no broken promises to customers and consistently demonstrating the guiding principle of “nothing is too much trouble” in every customer contact to ensure we remain the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.
Responsibilities
    Playing an active role in contributing to the team and department targets across a number of KPI’s.
    Ensuring all promises made to internal and external customers are fulfilled within an agreed SLA timeframe.
    Providing an outstanding level of customer service which includes providing help and product advice as required.
    Liaising with relevant suppliers, couriers and manufacturers in relation to orders and/or queries.
    Resolving all customer issues whilst demonstrating a “nothing is too much trouble” approach at all times.
    Supporting the company vision through every customer contact.
    Flexibility in working arrangements to ensure customer demands and business needs are met.
    Escalating calls/issues to a manager where necessary.
    Taking responsibility for personal development, identifying training requirements and support needed.
    Recognising and providing feedback on improvements that can be made to improve efficiencies. Consistently demonstrating and adhering to the brand values at all times
The Individual
Capability, Knowledge and Experience
    Good working knowledge of building materials, hand and power tools, power tool accessories and fixings would be desirable.
    Previous telephone and/or customer service experience.
    Excellent communicator with a great phone manner.
    Well-developed keyboard and PC skills.
Education and Qualifications
    Good standard of secondary education
Personal characteristics
    Organised, able to prioritise and work to deadlines.
    Self-motivated to achieve great results across a number of KPI’s.
    Flexible and adaptable to change.
    Strong customer service ethos.
    Able to work to a high degree of accuracy, often under pressure.
    Naturally adheres to the business brand values.
    Enthusiastic and self-motivated.
    A team player that can work well within a team or individually.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Distribution Centre Team Leader

Job Title: Distribution Centre Team Leader
Reports To: Distribution Centre Operations Manager
Apply

Department: Distribution Centre

Location: Lympne, Kent.

Number of Direct Reports: 90+

Apply

Job Description Summary
    To support and assist the depot management team to achieve the financial, operational and customer service objectives of the site. The site provides contractual services and support to their customers. 5 shifts each working week which rotate between the early and late shift (including 1 weekend in 3). This shift attracts an additional £50/week allowance OR 5 shifts each working week from 10.30am to 8.30pm (including 1 weekend in 3).
    Framework of Authority:
    Health and Safety Inductions for all new staff to the site
    Providing feedback to Supervisors
    Conducting meetings and acting on where necessary
    Key holder responsibilities
    Carry out regular team briefings
    Maintain holiday booking procedures

Contacts

  • Internal:
  • Operations Manager
  • Senior Management
  • Administration staff
  • External:
  • Contractors
  • Customers
  • Suppliers
Responsibilities
    To ensure that the Health, Safety and Environmental procedures are followed by all personnel and visitors to the site.
    To conduct agency inductions.
    To assist when completing end of shift searches, in being a witness and also be of support when required for random searches.
    Managing the activities and resources to achieve financial, operational and customer service objectives.
    To plan and manage the staffing levels, to ensure optimum level of staffing is being used within budget.
    To monitor levels of consumables and conveying this information when supplies are low.
    To ensure equipment is operational and relevant checks are made and maintained.
    To assist in the management productivity to achieve KPIs, changing priorities where necessary and be proactive in looking for continuous improvements.
    To ensure company policies are adhered to and administration functions completed within deadlines and maintain accurate records in line with customer/company requirements.
    To promote harmonious and effective working relationships both internally and externally, ensuring excellent customer service through a combination of communication team-work, motivation and leadership.
    To lead by example.
    To communicate both upwards and downwards to enhance staff morale and understanding of business needs.
    To ensure you have a full working knowledge of operational systems and have the ability to help staff where necessary.
    To seek and partake in opportunities to develop own capability and competence on the role.
The Individual
Education and Qualifications
    None specified
Personal characteristics
    Customer focused
    Staff motivator
    Experience of working within a warehouse/logistics environment
    Ability to communicate at all levels
    Organised/Effective planner
    Proactive decision maker
    Listening skills
    Multi paced
    Ability to effectively handle conflict situations
    Assertive
    Ability to coach and train
    Multi-tasking
    Good time management
    Responsible

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Technical Sales Executive

Job Title: Technical Sales Executive
Reports To: Technical Sales Manager
Apply

Department: Sales

Location: Home based, areas across London and the South East (Head office: Lympne, Kent)

Number of Direct Reports: None

Apply

Job Description Summary
    Working in conjunction with the Technical Sales Manager and other local FFX Technical Salesmen to increase the market penetration of the business in the London market and various territories across the South East, and improve the value of account customer sales with a focus on fixings, but including the entire product portfolio, power tools and accessories, hand tools, fixings, and general construction consumables.
    Ultimately to improve the bottom line of a rapidly expanding retailer which is the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.
Responsibilities
    The business to business sales of the full fixings range of products in the FFX portfolio to the construction sector in Greater London (actual territory to be confirmed) to customers ranging from the larger building contractors, through specialist sub-contractors, to specialist concrete frame firms, cladding companies and dry liners, to name a few, working in – or headquartered in – the area.
    Researching the market, compiling a database of target companies, making appointments to visit buyers and/or owners at head office level, and visiting construction sites in the area where the company is based outside the area, and selling the full range of products.
    Monitoring competitor activity and feeding back any pertinent competitor activity including new products being offered, prices where available and general marketing activity in the area.
    Building relationships with key customers such that the relationship itself, with the back-up of excellent customer service, ready availability, excellent and timely delivery become more important than price alone.
    Negotiations with suppliers to maximise sales, profit and margin for any specified products sold by the supplier but requiring a point of distribution through which to fulfil the sale.
    Presenting the products favourably, in a professional and structured manner, in face-to-face meetings and via correspondence (email, letter), understanding the customer’s requirements and developing sets of terms specific to the needs of any given customer (e.g. a dry lining contractor will require a different set of products to a brick layer).
    Forecasting sales across the territory when requested to do so; meeting daily, monthly and annual sales targets and encouraging the move to FFX being the sole supplier among all customers.
    Working in partnership with suppliers on open days, promotional drives and training days to promote the sales of that given supplier.
    Attending training courses and gaining CSCS approval to enable sites to be visited; attending training on abrasives, gas tools and diamond blade use and being able to ‘train to train’ operatives in customer’s companies.
    Gaining technical proficiency in anchors and working with the FFX Technical & Training Manager to provide the optimum solution to any given customer’s precise requirements; assisting customers by ‘value engineering’ so as to switch the customer from the product specified to a better value alternative from FFX (e.g. switching a customer from Hilti to FFX resin).
    Producing reports as required.
    Representing the Company at trade exhibitions and shows.
    Reviewing and keeping up to date with external markets to ensure the business remains ahead of our competitors.
The Individual
Capability, Knowledge and Experience
    Previous experience selling fixings, PTAs and general construction consumable products.
    Good knowledge of the range and diversity of construction fixings in the market.
    A sound understanding of their use and application on site.
    Effective project and time management skills.
    At least 5 years in commercial environment is essential.
    Strong business acumen and commercially aware.
    Good IT/system skills.
Education and Qualifications
    Good level of secondary education.
Personal characteristics
    Strong negotiation and analytical skills, highly numerate with excellent attention to detail.
    Commercially sound with ability to understand and interpret market information.
    Excellent interpersonal skills, with the right levels of drive and patience.
    Creative vision with the ability to “think outside the box”.
    Strong team player and self-motivated with a very strong desire to achieve.
    Ability to work under pressure and to manage own workload.
    Be able to multitask and resolve problems efficiently.
    Strong literacy skills.
    Good communication skills.
    Reliable and professional with the necessary perseverance to remain on course.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Warehouse Colleague

Job Title: Warehouse Colleague
Reports To: Distribution Centre Operations Manager
Apply

Department: Distribution Centre

Location: Lympne, Kent.

Number of Direct Reports: 0

Apply

Job Description Summary
    To support and assist the depot management team to achieve the financial, operational and customer service objectives of the site.
    The site provides contractual services and support to their e-commerce customers and stock transfers to FFX stores located in the south east.

Contacts

  • Directors
  • Senior Supply Chain Manager
  • Operations Manager
  • Supervisors/Team Leaders
  • Warehouse Operatives
  • Stock control
  • Administration/Customer Services
Responsibilities
    To accurately complete inbound, checking, picking, packing, despatch routines, both paper based and RF Scanning.
    To carry out stock checks as required.
    To accurately and safely prepare products for delivery and check and confirm as accurate and to report any discrepancies.
    To accurately complete all appropriate documentation.
    To use mechanical lifting equipment as required and trained for.
    To undertake any other duties commensurate with the position as designated by the line manager.
    To assist the site in meeting all KPI targets.
    To maintain a high degree of housekeeping standards.
    To ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons and to comply with the policies and procedures relating to health and safety within the Company.
    To wear all PPE supplied by the company as suitable for the task, in the correct manner and as it was designed to be worn.
    To report all accidents, near misses and/or dangerous occurrences to a member of management and to fully assist any member of Management with any subsequent investigations.
    To report all/any breach of the company's Health and Safety procedures.
    To report any instances of damage to product, property and equipment.
    To be flexible and accept the training offered by the company and to attend any training courses.
    To ensure that you are compliant with all the company's procedures.
    To follow the company procedures for absence reporting
    To only use equipment that you have been fully trained or hold a licence to operate.
    To carry out each task as trained and in line with the company's Safe System of Work and Risk Assessments dictate.
    To ensure that the standard of hygiene is maintained at all times.
    To meet the standards of performance, behaviour and attendance as laid down by company policies and procedures.
    Consistently demonstrating and adhering to the brand values at all times.
The Individual
Education and Qualifications
    FLT licence (Optional)
Personal characteristics
    Able to work to detailed instructions
    Physical fitness and the ability to work under pressure
    Numerate and literate
    Knowledge of Health and Safety requirements
    IT literate
    Flexible approach to duties and hours of work
    Strives to develop him/herself and the team
    Able to work as one team
    Open communicator
    Customer focused

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Accounts Supervisor

Job Title: Accounts Supervisor
Reports To: Head of Finance
Apply

Department: Finance

Location: Lympne, Kent.

Number of Direct Reports: 2

Apply

Job Description Summary
    Oversee the credit control team, ensuring efficient procedures are in place and debts are collected to terms. Ensure excellent service is delivered to the business and debts are kept under strict control. Additional responsibility for completion of quarterly VAT returns and ultimate submission to HMRC.
Responsibilities
    Manage a team of 2 and ensure the smooth running of the credit control function by assisting with workload as necessary.
    Ensure debtor days are kept to a minimum, with all debts followed up and resolutions found.
    Take responsibility for ensuring the Sage accounting system and the in-house debtors system are reconciled.
    Liaise with customers and other departments within the business to ensure queries are resolved on a timely basis.
    Ensure procedures are adhered to for opening new credit accounts. Liaise with the Sales departments to ensure all information is received and make recommendations for limits to be set.
    Make sure credit limits are monitored and in line with any credit insurance agencies and raise any issues arising to Management.
    Ensure aged debtor report is updated and accurate, and lead monthly debtor meetings with Head of Finance.
    Completion of quarterly VAT returns, supporting reconciliations/workings, and ultimate submission to HMRC.
    Posting of VAT journals and month-end VAT control account reconciliations.
    Carry out quarterly performance reviews with credit control team of 2 and manage day to day requests (annual leave, other absence, etc).
    Any other reasonable duties as requested.
    Consistently demonstrating and adhering to the brand values at all times.
The Individual
Capability, Knowledge and Experience
    Previous experience in a credit controller role is essential
    Experience with VAT returns is advantageous
    Experience dealing with credit insurers is advantageous
    Solid knowledge of Microsoft Excel (lookups, etc)
    Experience in Sage200 an advantage
Education and Qualifications
    A-level or higherAAT or ACCA/CIMA part-qualified would be advantageous
Personal characteristics
    Confident and able to oversee a strong team of 2 credit controllers, as well as build solid working relationships throughout the wider business
    The ability to work quickly and accurately with excellent attention to detail
    Confident telephone manner and able to communicate well in difficult situations
    Good written and verbal communication skills
    Ability to work under pressure and to multi task
    Proactive with a high level of common sense and initiative
    Flexible approach to work
    Self-motivated and organised
    The ability to deliver high quality work to a tight deadline on a “can do” basis
    Confidential in dealing with sensitive issues
    Strong customer service ethos
    Works well within a team

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Content Administrator - Search Specialist

Job Title: Content Administrator - Search Specialist
Reports To: Web Content and UX Manager
Apply

Department: Marketing

Location: Lympne, Kent.

Number of Direct Reports: 0

Apply

Job Description Summary
    As the Content Admin - Search Specialist, you will be responsible for managing improvements to the website search to establish the best in class customer experience. You will assist with the management of the product catalogue, brand, marketing campaign and category level content. Working to agreed SLAs and KPIs developed to enable FFX to reach its company targets. You will be responsible for creating all brand level landing and merchandising experiences researching SEO opportunities and providing data analytics on search performance. You will be the primary contact, liaising with all departments to develop the website search and will assist the company with promotional events and opportunities to keep FFX a cut above the competition.
Responsibilities
    Manage all search indices using Algolia, with any requests from upper management.
    Implement A/B testing and merchandising to improve customer search, increasing conversion rates.
    Research SEO keywords to use throughout the website and marketing campaigns.
    Review high-value keywords to optimise site search.
    Create rules to ensure site search is working correctly.
    Provide analytics reporting on search performance.
    Ensure site search meets KVI levels agreed by seniors.
    Visual merchandising of the website.
    Supporting marketing campaigns with banners and landing pages as well as marketing facets.
    Upload all new product listings accurately and efficiently onto our website.
    Create personalised search experiences that FFX customers will love.
    The writing of precise and accurate product descriptions for the website.
    Input all product specifics into the database (size, type, category, attributes etc.)
    Writing ad hoc content both online and offline for brands, promotions etc.
    Ensuring all products have any relevant accessories attached on roll out.
    Regulating and checking any relevant information fed from the buying team.
    Checking and uploading images through File Transfer Protocol (FTP).
    Maintaining accuracy within time and target pressures.
    Working closely with the creative, technical, and trading team to ensure product imagery is processed correctly.
    Working with the Trading Team to ensure all product launch dates are met.
    Ensuring all content is kept up to date.
The Individual
Capability, Knowledge and Experience
    Strong knowledge of user interfaces and web standards.
    Working knowledge of data interchange formats.
    Competency with web markup languages.
    Experience with graphics packages such as Figma and Adobe Photoshop.
    Exposure to Search and Recommendation software such Algolia or similar.
    Ability to use SEO and analytics software such as Google analytics, Brightedge or similar.
    Knowledge of the trade industry is preferable
    Excellent editorial understanding and visual awareness.
    Working knowledge of Microsoft Office and content management software.
Education and Qualifications
    Good level of secondary education.
Personal characteristics
    Excellent communication skills, both written and verbally.
    Able to work to tight timescales, a well-organised approach, and a flexible attitude.
    A passion to learn and excel with a strong desire to go the extra mile.
    Ability to take ownership striving to achieve exceptional standards of work.
    A visionary pioneer, with the ability to drive success.
    Able to combine their abilities with teamwork skills to keep moving forward.
    Customer focussed, with the desire to improve the experience and interactions of the customers.
    The ability to work quickly and accurately with excellent attention to detail.
    Organised with excellent administration skills.
    Self-confident with the ability to work under pressure.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Internal Sales Processor/Administrator

Job Title: Internal Sales Processor/Administrator
Reports To: Internal Technical Sales Manager
Apply

Department: Technical Sales

Location: Lympne, Kent.

Number of Direct Reports: 0

Apply

Job Description Summary
    Working in conjunction with the Technical Sales team providing our customers with an exceptional level of service by keeping them up to date with delivery information via email and over the phone.
Responsibilities
    Liaising with the Technical Sales team throughout the day, both over the phone and via email.
    Taking down orders phoned through by Technical Sales, entering orders onto the system as delegated by the Internal Sales Co-ordinators and as required by the team.
    Highlighting any stock issues arising as a result of customer orders to the Technical Buying team.
    Liaison with the Warehouse on problems and helping to resolve these with the Technical Sales team.
    Following up on any stock due in to ensure that all orders are completed and delivered to customers in a timely fashion as per their requirements.
    Keeping warehouse, reps and sales co-ordinators informed of any changes in supplier ETAs
    General administration not covered above, including filing, printing orders, following up emails and routing phone calls.
    Consistently demonstrating and adhering to the brand values at all times.
The Individual
Capability, Knowledge and Experience
    Previous administration experience.
    Good IT/system skills; proficient in Word and Excel.
    Well-developed typing and PC skills.
    Previous sales order processing/customer service experience within a Builders Merchant or Fixings supply company would be an advantage.
Education and Qualifications
    Good secondary education
Personal characteristics
    Strong customer service ethos with a willingness to go above and beyond to ensure 100% customer satisfaction.
    Excellent and accurate communication skills – verbal and written.
    Ability to think outside the box.
    The ability to work under pressure, quickly and accurately.
    Self- motivated with desire to achieve and excellent organisation skills.
    Proactive with a high level of common sense.
    Very strong attention to detail. This is a role where the smallest mistake can lead to serious consequences.
    Resilient personality, able to forge strong relationships and instil trust in customers over the phone.
    A team player.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Accounts Payable Assistant

Job Title: Accounts Payable Assistant
Reports To: Finance Manager
Apply

Department: Finance

Location: Lympne, Kent.

Number of Direct Reports: 0

Apply

Job Description Summary
    The processing of purchase ledger invoices for a small busy finance department to agreed deadlines with appropriate resolution of issues. Assist other departments as necessary.
Responsibilities
    Purchase Ledger
    Matching of delivery notes to invoices
    Resolving any queries such as delivery quantities or pricing queries
    Liaising with the purchasing department on a regular basis for resolution of queries
    In putting of purchase invoices onto a bespoke ordering system
    In putting invoices onto Sage accounts to the appropriate supplier account.
    Allocation of bank payments to the supplier’s accounts
    Reconciling supplier statements monthly
    Provide cover for the Finance Manager with
    - Processing credit cards
    - Making payments on the bank
    Answer the telephone and deal with supplier queries.
    Processing credit card statements as necessary
    Process payments onto the bank account as requested
    Sales Ledger
    Assist the sales ledger team as the need arises
    Processing telephone credit card payments
    Processing bank receipts and allocating customer receipts to their accounts
    Chase customers for settlement of accounts.
    General
    Emailing, filing, photocopying, printing and downloading of documents
    Opening and distributing post on a daily basis
    Any other reasonable duties as requested
    Consistently demonstrating and adhering to the brand values at all times
The Individual
Capability, Knowledge and Experience
    2 years’ experience in a similar role
    Good IT skills including MS Office, Word and Excel
    Experience in Sage an advantage
Education and Qualifications
    Good standard of secondary education including Maths to at least GCSE level
Personal characteristics
    The ability to work quickly and accurately with excellent attention to detail
    Good written and verbal communication skills
    Ability to work under pressure and to multi task
    Proactive with a high level of common sense and initiative
    Flexible approach to work
    Self-motivated and organised
    The ability to deliver high quality work to a tight deadline on a “can do” basis
    Confidential in dealing with sensitive issues
    Strong customer service ethos
    Self-confident
    Team worker but also happy to work unsupervised

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Assistant (Merchandising)

Job Title: Assistant (Merchandising)
Reports To: Goods in Team leader
Apply

Department: Folkestone Branch

Location: Folkestone, Kent

Number of Direct Reports: None

Apply

Job Description Summary
    To provide an outstanding level of product knowledge and customer service. Maintain the high standards of our retail spaces in line with our company vision of “the widest range of products, delivered quickly with great service, readily available and offered at a truly competitive price”.
Responsibilities
    Stock control including organisation of the goods in areas around our retail branch, stock replenishment and maintaining shop floor standards. Checking / unpacking of branch transfers and direct orders ensuring stock loss principles are always maintained.
    The provision of an excellent level of customer service, providing help and product advice to customers as required. This includes ensuring outstanding customer orders are organised and customers are contacted when items arrive for collection.
    Notifying Goods in Team leader of all product issues and system errors on stocked product lines quickly and efficiently. Where required make relevant checks and support Team leader in resolving issues and maintaining availability for customers.
    Maintaining appropriate standards in the internal goods in areas and working with the Goods in team leader to ensure all safe product storage principles are followed inline with our company health and safety policy.
    Organising the packing / unpacking of carrier networks parcels that arrive in branch each day. Ensure these are unpacked and distributed to appropriate areas, for example Makita repairs to the service centre. Ensure all outgoing parcels are maintained to the same standard.
    Ensuring all stock is booked/checked in and is replenished during the same day.
    Overseeing and maintaining high standards on the shopfloor with the help of section owners & counter supervisor.
    To provide cover and assistance within the shop area and other branches as and when required.
    Cleaning and tidying up at the end of the day and supporting with serving customers during busy periods, weekends, and holiday cover.
    Consistently demonstrating and adhering to the FFX brand values.
    Adhering to Health and Safety Policies and Procedures at all times.

The Individual
Capability, Knowledge and Experience
    Good working knowledge of building materials, tools and fixings
    Previous customer service experience
    Good IT/system Skills

Education and Qualifications
    None specified
Personal characteristics
    Strong customer service ethos
    Excellent communication skills
    Ability to work under pressure
    The ability to work quickly and accurately with excellent attention to detail
    Motivated with excellent organisation skills
    Team worker but also happy to work unsupervised
    Proactive with a high level of common sense


These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Job Title:
Reports To:
Apply

Department:

Location:

Number of Direct Reports:

Apply

Job Description Summary
Responsibilities
The Individual

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Receptionist/Administrator

Job Title: Receptionist/Administrator
Reports To: Customer Experience and Employee Engagement Manager
Apply

Department: Customer Services

Location: Lympne, Kent.

Number of Direct Reports: 0

Apply

Job Description Summary
    To provide a professional welcome to employees and visitors and efficient support to the business across a range of administrative duties.
Responsibilities
    Meeting and greeting employees and external visitors whilst always reflecting a positive image of the company
    Arranging internal and external meetings.
    Supporting the executive team with collating the monthly board pack
    Supporting the Customer Services Department with written responses to customers, through email, ebay, live chat or SMS
    Assisting with the organisation of events – e.g. company-wide presentations, general briefings, theme days, peak period plans
    To ensure all arrangements required for meetings are in place i.e. location, room bookings, diaries co-ordinated, refreshments and hotel accommodation (where necessary).
    Ad hoc hotel bookings as and when required.
    Ordering of office stationery and general office supplies
    Arrange the annual drivers review in line with company insurance requirements
    General administrative duties –sorting and distributing post, photocopying, scanning, filing, shredding, printing etc.
    Miscellaneous tasks to support the business, which will vary according to remit and workload
    Keeping the reception area clean and tidy
    Consistently demonstrating and adhering to the brand values at all times.
The Individual
Capability, Knowledge and Experience
    Strong IT skills (Word, Excel and Powerpoint)
    Previous administrative experience in a busy office environment
    Previous receptionist duties would be an advantage.
Education and Qualifications
    GCSE A-C in Maths and English
Personal characteristics
    Strong customer service ethos with a warm, people-oriented demeanour
    Positive outlook and outgoing personality
    Excellent and accurate communication skills – verbal and written
    Strong organisation, prioritisation and time management skills
    Discreet and able to handle sensitive and confidential information appropriately
    Ability to think outside of the box
    The ability to work under pressure, quickly and accurately
    Self-motivated with desire to achieve with excellent organisational skills
    Proactive with a high level of common sense
    Resilient personality, able to forge strong relationships
    To be considerate and compassionate to colleagues and the working environment.
    A team player

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

CRM Manager

Job Title: CRM Manager
Reports To: e-Commerce and Marketing Director
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Department: Marketing

Location: Lympne, Kent.

Number of Direct Reports: 0

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Job Description Summary
    To focus on our customer and be versed in the problems that they are trying to solve. A talent for not only being able to solve customer problems, but proactively offer ideas and insights to improve the customers experience and develop our relationship and understanding of them. The main part of the role is customer retention and optimisation - Creating lifetime customers though creating personalised activities with a consumer-focused attitude.
Responsibilities
    Analyzing data to inform business development and campaigns
    Driving CRM initiatives and overseeing execution of campaigns
    Identify consumer segments to be identified targeted and developed for campaigns
    Partnering with different stakeholders to keep them informed about upcoming data management initiatives
    Maintaining and improving data management processes and accuracy
    Working with IT to manage Ometria CRM system and data warehousing
    Managing customer data and compliance
The Individual
Capability, Knowledge and Experience
    Good working knowledge of CRM and segmentation
    Solid experience of building retention and loyalty programs
    A passion for building value for customers
    Experience with CRM tools and data hygiene
    A communications background in a customer service led environment.
Education and Qualifications
    Good standard of secondary education/Graduate calibre
Personal characteristics
    The ability to work quickly and accurately with excellent attention to detail.
    Creative flair, a strong ability to think conceptually.
    Collaborative skills and the ability to work closely with colleagues.
    Motivated and organised.
    Highly literate.
    A willingness to represent FFX in communicating directly with customers.
    A proactive, determined approach to resolving customer issues.
    A hands-on approach to content development.
    A high level of initiative.
    The ability to think laterally when it comes to identifying ideas and themes to pursue on social media channels.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Social Media Manager

Job Title: Social Media Manager
Reports To: e-Commerce and Marketing Director
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Department: Marketing

Location: Lympne, Kent.

Number of Direct Reports: 0

Apply

Job Description Summary
    To undertake all communication, reporting and promotion on social media, develop a community of FFX followers and oversee the identification and development of key content for use in engaging with followers on social media. A key part of the role is to expand the following on targeted social media platforms through innovative posts and content creation.
Responsibilities
    To directly engage with followers on social media platforms.
    To research, conceive and design content for use on social media channels.
    To oversee the production of photography and video development. This will include script writing, coordinating presenters, props and tools, and working with the Graphic Designer to shoot the productions.
    To liaise with the customer services team in responding to queries from customers through social media.
    To undertake advertising campaigns using social media and manage the Social Media agency.
    To support key company promotional campaigns using social media channels.
    To engage with supplier social media with a view to leveraging relationships and communities.
    To identify and liaise with key industry influencers to aid increased awareness of FFX on social media communities.
The Individual
Capability, Knowledge and Experience
    Good working knowledge of Facebook, Instagram, YouTube, Twitter, Linkedin and Tik Tok.
    Solid experience of programmatic advertising and retargeting using social media channels including display media.
    Experience in video and content creation. (Preferred but not essential).
    A communications background in a customer service led environment.
Education and Qualifications
    Good standard of secondary education/Graduate calibre
Personal characteristics
    The ability to work quickly and accurately with excellent attention to detail.
    Creative flair, a strong ability to think conceptually.
    Collaborative skills and the ability to work closely with colleagues.
    Motivated and organised.
    Highly literate.
    A willingness to represent FFX in communicating directly with customers.
    A proactive, determined approach to resolving customer issues.
    A hands-on approach to content development.
    A high level of initiative.
    The ability to think laterally when it comes to identifying ideas and themes to pursue on social media channels.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.


If you want to work for FFX in the future, please submit your CV and let us know you're interested in a future role. We are always happy to talk with you even if we're not ready to hire just yet.

Please send your applications and CVs to jobs@ffx.co.uk

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