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Careers


From its beginnings as a builder’s merchant in Folkestone, FFX has grown into one of the country’s leading on-line power tool, hand tool and accessories suppliers. Our customers range from the professional, the skilled craftsman, to the knowledgeable DIY-er.

Today FFX combines two trade counter locations with the most highly rated on-line offering in the industry. Growth has resulted in a recent move to a new 60,000 sq ft distribution centre in Lympne, Kent, and newly refurbished offices into which the head office and on-line business have moved.

We are currently building up our team of enthusiastic, passionate people that rise to any challenge and love being part of a successful company that is rapidly growing and where everyone plays their part. It’s an exciting time to join us and find yourself a place in our growing success story.


Customer Services Advisor

Job Title: Customer Services Advisor

Reports To: Customer Services Supervisor

Department: Customer Services

Location: Lympne, Kent

Number of Direct Reports: None

Job Description Summary

The main purpose of this role is to provide our customers with an exceptional level of service, dealing with all calls and emails effectively, efficiently, accurately and promptly. This includes managing workloads in accordance with department SLA’s, ensuring there are no broken promises to customers and consistently demonstrating the guiding principle of “nothing is too much trouble” in every customer contact to ensure we remain the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities

  • Playing an active role in contributing to the team and department targets across a number of KPI’s.
  • Ensuring all promises made to internal and external customers are fulfilled within an agreed SLA timeframe.
  • Providing an outstanding level of customer service which includes providing help and product advice as required.
  • Liaising with relevant suppliers, couriers and manufacturers in relation to orders and/or queries.
  • Resolving all customer issues whilst demonstrating a “nothing is too much trouble” approach at all times.
  • Supporting the company vision through every customer contact.
  • Flexibility in working arrangements to ensure customer demands and business needs are met.
  • Escalating calls/issues to a manager where necessary.
  • Taking responsibility for personal development, identifying training requirements and support needed.
  • Recognising and providing feedback on improvements that can be made to improve efficiencies.
  • Consistently demonstrating and adhering to the brand values at all times.

The Individual

Capability, Knowledge and Experience
  • Good working knowledge of building materials, hand and power tools, power tool accessories and fixings would be desirable.
  • Previous telephone and/or customer service experience.
  • Excellent communicator with a great phone manner.
  • Well-developed keyboard and PC skills.
  • Organised, able to prioritise and work to deadlines.
  • Self-motivated to achieve great results across a number of KPI’s.
  • Flexible and adaptable to change.
  • Strong customer service ethos.
  • Able to work to a high degree of accuracy, often under pressure.
  • Naturally adheres to the business brand values.
  • Enthusiastic and self-motivated.
  • A team player that can work well within a team or individually.
Education and Qualifications
  • Good level of secondary education.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

HGV Driver with HIAB

Job Title: HGV Driver with HIAB

Reports To: Branch Manager

Department: Trade Counter

Location: Folkestone, Kent

Number of Direct Reports: 0

Job Description Summary

Responsible for the prompt, accurate and efficient delivery of products to our customers to ensure an excellent level of customer service for a rapidly expanding retailer of building products, power tools, hand tools and accessories in line with our company vision of “the widest range of products, delivered quickly with great service, readily available and offered at a truly competitive price.

Responsibilities

  • Collecting a wide range of building products/tools and accessories from our branch or warehouse including loading and unloading these to achieve the most efficient delivery based on location.
  • Representing the company in a professional manner to ensure fantastic customer service at all times whilst maximising opportunities for repeat business.
  • Providing the customer with the relevant invoice and obtaining the necessary signature on each occasion.
  • Returning undelivered items and invoices to the branch or warehouse if applicable.
  • Resolving customer concerns/issues where possible and highlighting those that cannot be resolved immediately to management.
  • Provision of the accurate recording of mileage, fuel purchases and other related costs at the end of each working day.
  • Adhering to safe working practices by making sure that the vehicle is operating at the correct standards for road safety including carrying out vehicle pre-checks and reporting defects when found.
  • Adhering to working time and driver hour regulations at all times.
  • Consistently demonstrating and adhering to the brand values at all times
  • Assisting in the yard within your working hours when not operating the lorries

The Individual

Capability, Knowledge and Experience
  • HGV2 Driver with HIAB and CPC Training
  • Vehicle maintenance/mechanics experience would be desirable.
  • At least two years’ experience of multi-drop deliveries would be ideal.
  • Previous experience of heavy lifting and the delivery of heavy goods would be beneficial
Education and Qualifications
  • None specified
Personal characteristics
  • Strong customer service ethos
  • The ability to work on your own initiative with a high level of common sense.
  • Excellent interpersonal skills
  • Strong attention to detail

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Distribution Centre Team Leader

Job Title: Distribution Centre Team Leader

Reports To: Distribution Centre Operations Manager

Department: Distribution Centre

Location: Lympne, Kent.

Number of Direct Reports: 90+

Job Description Summary

To support and assist the depot management team to achieve the financial, operational and customer service objectives of the site. The site provides contractual services and support to their customers. Framework of Authority: Health and Safety Inductions for all new staff to the site Providing feedback to Supervisors Conducting meetings and acting on where necessary Key holder responsibilities Carry out regular team briefings Maintain holiday booking procedures

Contacts

  • Internal:
  • Operations Manager
  • Senior Management
  • Administration staff
  • External:
  • Contractors
  • Customers
  • Suppliers

Responsibilities

  • To ensure that the Health, Safety and Environmental procedures are followed by all personnel and visitors to the site.
  • To conduct agency inductions.
  • To assist when completing end of shift searches, in being a witness and also be of support when required for random searches.
  • Managing the activities and resources to achieve financial, operational and customer service objectives.
  • To plan and manage the staffing levels, to ensure optimum level of staffing is being used within budget.
  • To monitor levels of consumables and conveying this information when supplies are low.
  • To ensure equipment is operational and relevant checks are made and maintained.
  • To assist in the management productivity to achieve KPIs, changing priorities where necessary and be proactive in looking for continuous improvements.
  • To ensure company policies are adhered to and administration functions completed within deadlines and maintain accurate records in line with customer/company requirements.
  • To promote harmonious and effective working relationships both internally and externally, ensuring excellent customer service through a combination of communication team-work, motivation and leadership.
  • To lead by example.
  • To communicate both upwards and downwards to enhance staff morale and understanding of business needs.
  • To ensure you have a full working knowledge of operational systems and have the ability to help staff where necessary.
  • To seek and partake in opportunities to develop own capability and competence on the role.

The Individual

Education and Qualifications
  • None specified
Personal characteristics
  • Customer focused
  • Staff motivator
  • Experience of working within a warehouse/logistics environment
  • Ability to communicate at all levels
  • Organised/Effective planner
  • Proactive decision maker
  • Listening skills
  • Multi paced
  • Ability to effectively handle conflict situations
  • Assertive
  • Ability to coach and train
  • Multi-tasking
  • Good time management
  • Responsible

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Buying Assistant

Job Title: Buying Assistant

Reports To: Senior Buyers

Department: Technical Sales

Location: Lympne, Kent.

Number of Direct Reports: 0

Job Description Summary

You will be a key part of the Technical Sales’ Buying Department, assisting the Buyers in all areas including processing, administration, reviewing the external market, supply chains and additional ad hoc duties.

Responsibilities

  • Ordering and processing orders on the phone/via the internal system and email.
  • Negotiating with suppliers and building long term relationships.
  • Booking deliveries onto the system, matching goods to the invoice and checking purchase orders.
  • Progressing purchase orders to ensure accurate ETAs on system and communicating to Sales Team where necessary if relating to customer orders
  • Creation and maintenance of spreadsheets on product ranges to ensure best value for the customer and revenue for the business and providing reports to the Direct Sales Team highlighting stock levels on key lines and slow moving stock
  • Assisting buyers with the set up of new product ranges
  • Assisting buyers with non-stock product enquiries
  • Managing enquiry tracker to highlight the new for new product ranges
  • Liaison with internal departments regarding product offers/promotions.
  • General administration.
  • Proposing ideas to increase sales and drive revenue.
  • Reviewing and keeping up to date with external market to ensure the business remains competitive.
  • Investigating purchase invoice queries and discrepancies
  • Answering and resolving telephone queries from internal customers.
  • Consistently demonstrating and adhering to the brand values at all times.

The Individual

Capability, Knowledge and Experience
  • Previous administration experience.
  • Good IT/system skills; proficient in Word and Excel.
  • Well-developed typing and PC skills.
  • Previous experience within a Builders Merchant or Fixings supply company would be an advantage.
Education and Qualifications
  • Good secondary education
Personal characteristics
  • Strong customer service ethos with a willingness to go above and beyond to ensure 100% customer satisfaction.
  • Excellent and accurate communication skills – verbal and written.
  • Ability to think outside the box.
  • The ability to work under pressure, quickly and accurately.
  • Self- motivated with desire to achieve and excellent organisation skills.
  • Proactive with a high level of common sense.
  • Very strong attention to detail. This is a role where the smallest mistake can lead to serious consequences.
  • Resilient personality, able to forge strong relationships and instil trust in customers over the phone.
  • Team worker but also happy to work unsupervised.
  • Previous negotiation skills would be an advantage.
  • Passionate with the drive to be successful.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Assistant Buyer

Job Title: Assistant Buyer

Reports To: Buyer

Department: Trading

Location: Lympne, Kent.

Number of Direct Reports: 0

Job Description Summary

As an Assistant Buyer, you will be able to manage all day to day purchases and some negotiations for the Company’s suppliers, you will help to ensure across all ranges we remain competitive in the market place. Meet agreed personal and departmental targets to enable to the Company to reach its overall sales and growth targets and cope with all department enquires utilising the buying assistant where necessary. You will be responsible for liaising with all departments to develop promotions and sales opportunities ensuring you and the buying assistant are working towards individual and departmental targets to keep FFX at the forefront of the market place.

Responsibilities

  • Negotiating with suppliers, placing daily and forecasted orders, building strong long-lasting relationships in the process
  • Support the buyer or manager with all procurement related tasks
  • Responsible for ensuring all orders are placed before daily cut off times
  • Ensure all suppliers are adhering to agreed delivery dates and resolving if this is not the case
  • To be a point of contact for day to day purchasing enquires internally and externally
  • Work closely with other members of the business to communicate all relevant information, new lines, promotions, trending products
  • Informative spreadsheets entailing sales information and stock holding.
  • Conscious of your Personal Targets and be aware of how these contribute to the business targets.
  • Overall responsibility for resolving suppliers’ price queries utilising Buying Assistant where necessary.
  • To motivate and guide Buying Assistant, keeping morale and overall performance at a high standard.
  • Prioritise workload to ensure deadlines are met in a timely fashion.
  • Research current market prices to increase sales margins and Turnover.
  • Oversee daily book in paperwork from Buying Assistant to ensure all promotions and products arriving are live upon arrival.

The Individual

Capability, Knowledge and Experience
  • Previous purchasing experience with a proven track record of revenue generation
  • Good level of Numeracy
  • Good IT skills (Word, PowerPoint and Excel)
  • Business acumen and commercially aware
Education and Qualifications
  • Good secondary education
Personal characteristics
  • Strong customer service ethos
  • The ability to influence at all levels with strong negotiation skills
  • Excellent and accurate communication skills – verbal and written
  • Ability to think outside of the box
  • The ability to work under pressure, quickly and accurately
  • Self-motivated with desire to achieve with excellent organisational skills
  • Proactive with a high level of common sense
  • Commercially aware with excellent ability to understand and interpret market information
  • Strong numeracy and literacy skills with great attention to detail
  • Resilient personality, able to forge strong relationships and instil trust in suppliers over the phone and e-mail
  • A team player

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

CRM Executive

Job Title: CRM Executive

Reports To: Marketing Manager

Department: Marketing

Location: Lympne, Kent.

Number of Direct Reports: 0

Job Description Summary

To execute and implement FFX’s Customer Relationship Management strategy using Ometria. Identification of key customer target audiences and building customer retention programs to increase sales through email marketing and social media. Development and implementation of email programs to customers. Job Context Email represents FFX’s most efficient marketing activity and we have recently adopted a full CRM and email distribution system called Ometria. The CRM Executive will be the expert and Super User on Ometria. From list selection and management, to automation campaign creation to email construction, sending and reporting, the role is highly focused on maximising customer sales, retention, up-selling and cross selling.

Responsibilities

  • To create and send emails. To create and implement automated email campaigns based on pre-determined strategies and identify the most effective way to grow engagement with customers to maximise sales and retention.
  • To identify relationships between products and build the programs in Ometria that will optimise take up and retention of these related products.
  • To manage the customer lists within Ometria, ensuring segmentation and targeting is optimised. Also, to ensure all customer list selections are compliant with the relevant legislation governing customer data and its use in email marketing.

The Individual

Capability, Knowledge and Experience
  • Ideally 3 years commercial experience in email marketing.
  • Comfortable building and composing emails within email platforms.
  • Experience in transferring from one email platform to another would be a distinct advantage.
  • An understanding of CRM principles and experience of targeting and list selection.
  • Experience of setting up automated programs within email software packages.
  • Sound HTML skills.
  • Strong IT skills including advanced Excel.
Education and Qualifications
  • Good standard of secondary education/Graduate calibre in a numerical or marketing discipline.
  • Qualification in programming HTML would be a distinct advantage.
Personal characteristics
  • Self-motivated and organised with a high attention to detail.
  • Ability to concentrate on the task in hand and see work through to its natural conclusion.
  • Ability to work independently.
  • Proactive with a high level of common sense and initiative.
  • Complete integrity and a commitment to the values of the business.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Technical Sales Executive

Job Title: Technical Sales Executive

Reports To: Technical Sales Manager

Department: Sales

Location: Home based, areas across London and the South East (Head office: Lympne, Kent)

Number of Direct Reports: None

Job Description Summary

Working in conjunction with the Technical Sales Manager and other local FFX Technical Salesmen to increase the market penetration of the business in the London market and various territories across the South East, and improve the value of account customer sales with a focus on fixings, but including the entire product portfolio, power tools and accessories, hand tools, fixings, and general construction consumables. Ultimately to improve the bottom line of a rapidly expanding retailer which is the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities

  • The business to business sales of the full fixings range of products in the FFX portfolio to the construction sector in Greater London (actual territory to be confirmed) to customers ranging from the larger building contractors, through specialist sub-contractors, to specialist concrete frame firms, cladding companies and dry liners, to name a few, working in – or headquartered in – the area.
  • Researching the market, compiling a database of target companies, making appointments to visit buyers and/or owners at head office level, and visiting construction sites in the area where the company is based outside the area, and selling the full range of products.
  • Monitoring competitor activity and feeding back any pertinent competitor activity including new products being offered, prices where available and general marketing activity in the area.
  • Building relationships with key customers such that the relationship itself, with the back-up of excellent customer service, ready availability, excellent and timely delivery become more important than price alone.
  • Negotiations with suppliers to maximise sales, profit and margin for any specified products sold by the supplier but requiring a point of distribution through which to fulfil the sale.
  • Presenting the products favourably, in a professional and structured manner, in face-to-face meetings and via correspondence (email, letter), understanding the customer’s requirements and developing sets of terms specific to the needs of any given customer (e.g. a dry lining contractor will require a different set of products to a brick layer).
  • Forecasting sales across the territory when requested to do so; meeting daily, monthly and annual sales targets and encouraging the move to FFX being the sole supplier among all customers.
  • Working in partnership with suppliers on open days, promotional drives and training days to promote the sales of that given supplier.
  • Attending training courses and gaining CSCS approval to enable sites to be visited; attending training on abrasives, gas tools and diamond blade use and being able to ‘train to train’ operatives in customer’s companies.
  • Gaining technical proficiency in anchors and working with the FFX Technical & Training Manager to provide the optimum solution to any given customer’s precise requirements; assisting customers by ‘value engineering’ so as to switch the customer from the product specified to a better value alternative from FFX (e.g. switching a customer from Hilti to FFX resin).
  • Producing reports as required.
  • Representing the Company at trade exhibitions and shows.
  • Reviewing and keeping up to date with external markets to ensure the business remains ahead of our competitors.

The Individual

Capability, Knowledge and Experience
  • Previous experience selling fixings, PTAs and general construction consumable products.
  • Good knowledge of the range and diversity of construction fixings in the market.
  • A sound understanding of their use and application on site.
  • Effective project and time management skills.
  • At least 5 years in commercial environment is essential.
  • Strong business acumen and commercially aware.
  • Good IT/system skills.
Education and Qualifications
  • Good level of secondary education.
Personal characteristics
  • Strong negotiation and analytical skills, highly numerate with excellent attention to detail.
  • Commercially sound with ability to understand and interpret market information.
  • Excellent interpersonal skills, with the right levels of drive and patience.
  • Creative vision with the ability to “think outside the box”.
  • Strong team player and self-motivated with a very strong desire to achieve.
  • Ability to work under pressure and to manage own workload.
  • Be able to multitask and resolve problems efficiently.
  • Strong literacy skills.
  • Good communication skills.
  • Reliable and professional with the necessary perseverance to remain on course.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Stock Control Manager

Job Title: Stock Control Manager

Reports To: Distribution Centre Operations Manager

Department: Distribution Centre

Location: Lympne, Kent.

Number of Direct Reports: 3

Job Description Summary

You will be responsible for the overall integrity of the stock held at the 60,000 sq. ft. FFX DC in Lympne. This covers c20,000 SKUs, ranging from large boxed SKUs such as Mitre Saws through to very small SKUs such as Multi-purpose Tool Blades. The operation is complex; kits are broken down into component parts, thus changing an individual SKU into multiple different SKUs; multi-packs are split and the items sold individually; new SKUs are created by combining products; the SKU count is large; and stock value is typically in the £8-10m range. Liaising with the Trading Operations team you will help make sure the correct level of stock is maintained, in line with demand, while keeping the costs of holding stock to a minimum. Regular interaction with trading operations to review ‘weeks’ cover’ reports will identify slow moving lines. This role is key to ensuring that we remain the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices. Ultimately you will help increase profitability and efficiency by maintaining optimal stock integrity, by quantum and location. The candidate must be focused, organised, have excellent stock control skills (minimum 3 years) including extensive knowledge of warehouse management systems, and be able to work within a team environment.

Responsibilities

  • KPI reporting to the Warehouse Operations Manager*
  • Stock control through rolling stock counts
  • Direct the allocation of deliveries to bin locations
  • Design strategies to minimize the cost and/or time required to move/pick goods
  • General warehouse administration duties
  • Resolving customer service queries relating to customers’ orders
  • Project Lead for all Distribution Centre processes for implementation of the IFS project - inventory control, goods in, pick/pack, kit breaks, transfers etc.
  • Write and test all scripts for IFS.
  • Write training manuals and deliver IFS training to end users. (These elements highlighted in red will be a temporary addition to the main tasks and will continue throughout the implementation of IFS).
  • Key holder responsibility for distribution centre.
  • Identify all stock issues from theft to incorrectly allocated bin locations and devise strategy to eliminate errors and maximise picking accuracy.
  • Ensure date stamped products are rotated such that the earliest expiry items are to the fore and always sold first.
  • First point of contact for stock-related issues on the shop floor.
  • Identify training and support for staff – new employees, agency etc. – so that the stock locating and inventory control procedures are fully understood.
  • Stay current on advances in inventory management technology and make recommendations to the Warehouse Operations Manager.
  • Consistently demonstrating and adhering to the brand values at all times.
  • Personal Responsibilities:
  • Liaising with multiple internal departments - Customer Services to assist with customer queries; Trading Operations to ensure notifications are received on all incoming deliveries to enable resource planning; Finance to ensure that all stock issues that might result in a cost to the Company are reported and investigated.

The Individual

Capability, Knowledge and Experience
  • Stock control background (3 years)
  • WMS experience
  • Experience within warehousing
  • Excellent PC skills
  • Methodical approach to work
  • Accurate record keeping
  • Good communication skills to collaborate with colleagues, management and suppliers (as appropriate)
  • Experience of managing teams
Education and Qualifications
Personal characteristics
  • Open and Honest communicator
  • Customer facing knowledge and experience
  • Good interpersonal skills
  • Experience of working in a team environment
  • * KPI Metrics
  • Achieve KPI of greater than 90% of supplier deliveries receipted within 1 working day from time of registering purchase order arrival to booking in goods to inventory. Monthly report to be submitted to Warehouse Manager
  • Achieve KPI of greater than 90% of branch transfers (distribution orders) receipted within 1 working day from time of registering purchase order arrival to booking in goods to inventory. Monthly report to be submitted to Warehouse Manager
  • Report delivery discrepancies back to suppliers/purchasing within 24 hours of arrival. Monthly report to be submitted to Warehouse Manager
  • Report delivery discrepancies from branch transfers within 24 hours of arrival. Monthly report to be submitted to Warehouse Manager
  • Achieve KPI of greater than 80% inventory put away time of 1 working day from time of purchase order receipt per quarter.
  • Report monthly number of part numbers counted each week. Monthly report to be submitted to Warehouse Manager
  • Achieve a count accuracy of 95% or more where no adjustments are required with IFS being successfully implemented, weekly report with investigation to be submitted to Warehouse Manager
  • Implement a cyclical count schedule by inventory location, covering 50% of locations per quarter. Monthly report to be submitted to Warehouse Manager.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Buyer

Job Title: Buyer

Reports To: Purchasing Manager

Department: Trading

Location: Lympne, Kent.

Number of Direct Reports: 3

Job Description Summary

As an experienced buyer, you will be able to manage all day to day purchases and negotiations for the Company’s Key suppliers, you will ensure across all ranges we remain competitive in the market place. Meet agreed personal and departmental targets to enable to the Company to reach its overall sales and growth targets and cope with all department enquires utilising the buying assistant where necessary. You will be responsible for liaising with all departments to develop promotions and sales opportunities ensuring you and the buying assistant are working towards individual and departmental Targets to keep FFX at the forefront of the market place.

Responsibilities

  • To be the lead point of contact for all day to day purchasing enquires internally and externally.
  • Develop Long-lasting relationships with FFX Key suppliers including regular meetings.
  • Responsible for ensuring all orders in the buying dep are placed before daily cut off times.
  • Ensure all suppliers are adhering to agreed delivery dates and resolving if this is not the case.
  • Work closely with other members of the business to communicate all new lines, key offers and promotions.
  • To motivate and guide buying assistant keeping morale and overall performance at a high standard.
  • Informative spreadsheets entailing sales information and stock holding.
  • Research current market prices to increase sales margins and Turnover.
  • Play a key role in setting targets for Buying Assistant.
  • Oversee daily book in paperwork from Buying Assistant to ensure all promotions and products arriving are live upon arrival.
  • Having regular one-to-one’s and Quarterly meetings with the Buying Assistant to ensure they are on track to reach agreed Targets.
  • Be conscious of your Personal Targets and be aware of how these contribute to the Dept.’s targets.
  • Deliver an accurate and weekly report to the Trading Operations Manager to monitor all open and back ordered purchase orders.
  • Deliver an accurate and weekly report to the Trading Operations Manager to monitor the weeks spend and total Purchase orders placed.
  • Overall responsibility for resolving suppliers’ price queries utilising Buying Assistant where necessary.
  • Liaising with stores stock controller and suppliers, minimum once a quarter meeting to ensure stores have the correct power tool and accessory ranges.
  • Prioritise workload to ensure deadlines are met in a timely fashion.

The Individual

Capability, Knowledge and Experience
  • Previous purchasing experience with a proven track record of revenue generation
  • Good level of Numeracy
  • Good IT skills (Word, PowerPoint and Excel)
  • Business acumen and commercially aware
Education and Qualifications
  • Good secondary education
Personal characteristics
  • Strong customer service ethos
  • The ability to influence at all levels with strong negotiation skills
  • Excellent and accurate communication skills – verbal and written
  • Ability to think outside of the box
  • The ability to work under pressure, quickly and accurately
  • Self-motivated with desire to achieve with excellent organisational skills
  • Proactive with a high level of common sense
  • Commercially aware with excellent ability to understand and interpret market information
  • Strong numeracy and literacy skills with great attention to detail
  • Resilient personality, able to forge strong relationships and instil trust in suppliers over the phone and e-mail
  • A team player

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Yard Supervisor

Job Title: Yard Supervisor

Reports To: Branch Manager

Department: Yard

Location: Folkestone, Kent

Number of Direct Reports: All Yard colleagues

Job Description Summary

Ensuring the yard team work together to ensure the yard is kept organised and tidy at all times whilst providing a fantastic level of service to our customers in line with our company vision of “our best possible price, delivered quickly with great service”. To also ensure the flow of deliveries both in & out of the yard are managed correctly, following the correct Health & Safety procedures at all times.

Responsibilities

  • To manage the Yard team including all aspects of customer service, operational standards & Health & Safety as per FFX company guidelines.
  • Managing the Yard schedules to ensure we have cover, including fork-lift users at all times.
  • Liaising with the stock buying teams with regards the weekly planner and driver schedules.
  • Liaising with the branch manager and the ordering team to help manage stock with regards availability, aged stock and general stock control.
  • To load and unload deliveries for both general public and trade customers either by hand or with use of a forklift truck and in line with Health and Safety guidelines.
  • To ensure FLT checks are completed correctly each day.
  • Moving supplies to storage areas.
  • Picking and packing orders for future delivery/collection.
  • Receiving and checking of deliveries to the branch, highlighting anomalies if necessary.
  • Answering questions and providing an excellent level of customer service.
  • Investigate and resolve customer issues, escalating where appropriate.
  • Keeping the yard clean and tidy at all times.
  • Consistently demonstrating and adhering to the brand values at all times.

The Individual

Capability, Knowledge and Experience
  • Good level of general fitness
  • Awareness and understanding of the importance of health and safety issues
  • Previous experience of warehouse work and/or manual work, for example construction site labouring would be an advantage
  • Previous customer service experience would be an advantage
  • Basic I.T. skills
Education and Qualifications
  • Forklift truck license (essential)
Personal characteristics
  • Ability to work under pressure
  • The ability to work quickly and accurately with excellent attention to detail
  • Happy to work outside throughout the year and in all weather conditions
  • Motivated and organised
  • Team worker but also happy to work unsupervised
  • Proactive with a high level of common sense
  • Strong customer service ethos
  • Excellent communication skills

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Content Writer

Job Title: Content Writer

Reports To: Web Content and UX Manager

Department: Marketing

Location: Lympne, Kent.

Number of Direct Reports: 0

Job Description Summary

The main purpose of this role is to produce all product page content, including product descriptions, category and brand information. FFX is widely regarded as one of the leading online retailers of power tools and accessories, hand tools, fixings and general construction consumables. The FFX web site lists over 90,000 products, and with new lines being added every day we need to ensure that these products are uploaded and ready to go live on our website as soon as possible. Ensuring that the tone and structure are consistent and the quality of what we write is kept to the highest possible standard, the content on new releases must also be unique to ensure we are a cut above the competition.

Responsibilities

  • Upload all new product listings accurately and efficiently onto our website.
  • The writing of precise and accurate product descriptions for the website.
  • Input all product specifics into system (size, type, category, attributes etc.)
  • Ensuring all products have any relevant accessories attached on roll out.
  • Regulating and checking any information fed from the buying team.
  • Checking and uploading images through File Transfer Protocol (FTP).
  • Maintaining accuracy within time and target pressures.
  • Ensuring all content is kept up to date.
  • Working closely with the creative, technical and trading team to ensure product imagery is processed correctly.
  • Consistently demonstrating and adhering to the brand values at all times.

The Individual

Capability, Knowledge and Experience
  • An understanding of modern web mark-up languages.
  • A knowledge of the trade industry is preferable
  • A passion for writing with accomplished writing skills.
  • Excellent editorial understanding and visual awareness.
  • A working knowledge of Microsoft Office and content management software.
  • A desire to work on their own with a given set of instructions, but able to be a team player where necessary.
Education and Qualifications
  • Good level of secondary education.
Personal characteristics
  • Self-confident with the ability to work under pressure.
  • The ability to work quickly and accurately with excellent attention to detail.
  • Naturally adheres to the business brand values.
  • Excellent communication skills, both written and verbal.
  • Organised with excellent administration skills.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Fixings Warehouse Co-ordinator

Job Title: Fixings Warehouse Co-ordinator

Reports To: Fixings Warehouse Manager

Department: Technical Sales

Location: Lympne, Kent.

Number of Direct Reports: 0

Job Description Summary

Working in conjunction with the Technical Sales team providing our customers with an exceptional level of service by supporting the Fixings Warehouse Manager to ensure all Fixings customer orders are picked, packed and despatched on time.

Responsibilities

  • Support the Fixings Warehouse Manager in organising the picking and packing of Fixing customer orders to be despatched on time in close liaison with the Technical Sales Team.
  • Provide cover for Fixings Warehouse Manager when required.
  • Liaising with the Technical Sales team throughout the day, both over the phone and via email.
  • To accurately complete inbound, checking, picking, packing, despatch routines, both paper based and RF Scanning.
  • Distribute and organise workload between Fixings Warehouse Colleagues.
  • Organise and co-ordinate any shipments to be consolidated.
  • Monitoring incoming stock due in for customer orders and reporting to the Technical Sales Team any shortages.
  • Liaison with the Technical Sales Team on problems and helping to investigate and resolve these.
  • To arrange stock checks as required and highlight any stock issues to the Technical Sales Team/Fixings Warehouse Manager/Stock Control Team.
  • Provide reporting on orders and parcels despatched including despatch rate to the Fixings Warehouse Manager and Internal Technical Sales Manager.
  • General administration not covered above, including filing, printing orders, following up emails and routing phone calls.
  • Consistently demonstrating and adhering to the brand values at all times.

The Individual

Capability, Knowledge and Experience
  • Previous experience within a warehouse environment and/or administration experience
  • Good IT/system skills; proficient in Word and Excel
  • Well-developed typing and PC skills
  • Previous experience within a Builders Merchant or Fixings supply company would be an advantage
Education and Qualifications
  • Good secondary education
Personal characteristics
  • Strong customer service ethos with a willingness to go above and beyond to ensure 100% customer satisfaction
  • Good time management skills
  • Excellent and accurate communication skills – verbal and written
  • Ability to think outside the box
  • The ability to work under pressure, quickly and accurately
  • Self- motivated with desire to achieve and excellent organisation skills
  • Proactive with a high level of common sense
  • Very strong attention to detail. This is a role where the smallest mistake can lead to serious consequences
  • Resilient personality, able to forge strong relationships
  • A team player

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Buying Assistant (Trading)

Job Title: Buying Assistant (Trading)

Reports To: Purchasing Manager

Department: Trading

Location: Lympne, Kent.

Number of Direct Reports: 0

Job Description Summary

You will be a key part of the company’s Trading department, assisting the Buyers in all areas including processing, administration, reviewing the external market, supply chains and additional ad hoc duties.

Responsibilities

  • Ordering and processing orders on the phone/via the internal system and email.
  • Booking deliveries onto the system, matching goods to the invoice and checking purchase orders.
  • Proposing ideas to increase sales and drive revenue.
  • Liaison with internal departments regarding product offers/promotions.
  • Updating system promotions and product status daily from all booking in paperwork.
  • Reviewing and keeping up to date with external market to ensure the business remains competitive.
  • Creation and maintenance of spreadsheets on product ranges to ensure best value for the customer and revenue for the business.
  • Reviewing the success of promotional activity, web offers, branch sales and suggesting improvements.
  • General administration.
  • Answering and resolving telephone queries from internal customers.
  • Consistently demonstrating and adhering to the brand values at all times.

The Individual

Capability, Knowledge and Experience
  • Previous office/administration experience
  • Good IT/system Skills
Education and Qualifications
  • Good secondary education
Personal characteristics
  • Proactive with a high level of common sense.
  • The ability to forge strong relationships, in person, on the phone and through email exchanges.
  • Ability to think outside the box.
  • Passionate with the drive to be successful.
  • Ability to work under pressure.
  • The ability to work quickly and accurately with excellent attention to detail.
  • Motivated with excellent organisation skills.
  • Team worker but also happy to work unsupervised.
  • Strong customer service ethos.
  • A desire to be the best.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Buying Assistant (Technical Sales)

Job Title: Buying Assistant (Technical Sales)

Reports To: Senior Buyers

Department: Technical Sales

Location: Lympne, Kent.

Number of Direct Reports: 0

Job Description Summary

You will be a key part of the Technical Sales’ Buying Department, assisting the Buyers in all areas including processing, administration, reviewing the external market, supply chains and additional ad hoc duties.

Responsibilities

  • Ordering and processing orders on the phone/via the internal system and email.
  • Negotiating with suppliers and building long term relationships.
  • Booking deliveries onto the system, matching goods to the invoice and checking purchase orders.
  • Progressing purchase orders to ensure accurate ETAs on system and communicating to Sales Team where necessary if relating to customer orders
  • Creation and maintenance of spreadsheets on product ranges to ensure best value for the customer and revenue for the business and providing reports to the Direct Sales Team highlighting stock levels on key lines and slow moving stock
  • Assisting buyers with the set up of new product ranges
  • Assisting buyers with non-stock product enquiries
  • Managing enquiry tracker to highlight the new for new product ranges
  • Liaison with internal departments regarding product offers/promotions.
  • General administration.
  • Proposing ideas to increase sales and drive revenue.
  • Reviewing and keeping up to date with external market to ensure the business remains competitive.
  • Investigating purchase invoice queries and discrepancies
  • Answering and resolving telephone queries from internal customers.
  • Consistently demonstrating and adhering to the brand values at all times.

The Individual

Capability, Knowledge and Experience
  • Previous administration experience.
  • Good IT/system skills; proficient in Word and Excel.
  • Well-developed typing and PC skills.
  • Previous experience within a Builders Merchant or Fixings supply company would be an advantage.
Education and Qualifications
  • Good secondary education
Personal characteristics
  • Strong customer service ethos with a willingness to go above and beyond to ensure 100% customer satisfaction.
  • Excellent and accurate communication skills – verbal and written.
  • Ability to think outside the box.
  • The ability to work under pressure, quickly and accurately.
  • Self- motivated with desire to achieve and excellent organisation skills.
  • Proactive with a high level of common sense.
  • Very strong attention to detail. This is a role where the smallest mistake can lead to serious consequences.
  • Resilient personality, able to forge strong relationships and instil trust in customers over the phone.
  • Team worker but also happy to work unsupervised.
  • Previous negotiation skills would be an advantage.
  • Passionate with the drive to be successful.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required


If you want to work for FFX in the future, please submit your CV and let us know you're interested in a future role. We are always happy to talk with you even if we're not ready to hire just yet.

Please send your applications and CVs to jobs@ffx.co.uk

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