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Careers


From its beginnings as a builder’s merchant in Folkestone, FFX has grown into one of the country’s leading on-line power tool, hand tool and accessories suppliers. Our customers range from the professional, the skilled craftsman, to the knowledgeable DIY-er.

Today FFX combines two trade counter locations with the most highly rated on-line offering in the industry. Growth has resulted in a recent move to a new 60,000 sq ft distribution centre in Lympne, Kent, and newly refurbished offices into which the head office and on-line business have moved.

We are currently building up our team of enthusiastic, passionate people that rise to any challenge and love being part of a successful company that is rapidly growing and where everyone plays their part. It’s an exciting time to join us and find yourself a place in our growing success story.


Customer Services Advisor

Job Title: Customer Services Advisor

Reports To: Customer Services Supervisor

Department: Customer Services

Location: Lympne, Kent

Number of Direct Reports: None

Job Description Summary

The main purpose of this role is to provide our customers with an exceptional level of service, dealing with all calls and emails effectively, efficiently, accurately and promptly. This includes managing workloads in accordance with department SLA’s, ensuring there are no broken promises to customers and consistently demonstrating the guiding principle of “nothing is too much trouble” in every customer contact to ensure we remain the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities

  • Playing an active role in contributing to the team and department targets across a number of KPI’s.
  • Ensuring all promises made to internal and external customers are fulfilled within an agreed SLA timeframe.
  • Providing an outstanding level of customer service which includes providing help and product advice as required.
  • Liaising with relevant suppliers, couriers and manufacturers in relation to orders and/or queries.
  • Resolving all customer issues whilst demonstrating a “nothing is too much trouble” approach at all times.
  • Supporting the company vision through every customer contact.
  • Flexibility in working arrangements to ensure customer demands and business needs are met.
  • Escalating calls/issues to a manager where necessary.
  • Taking responsibility for personal development, identifying training requirements and support needed.
  • Recognising and providing feedback on improvements that can be made to improve efficiencies.
  • Consistently demonstrating and adhering to the brand values at all times.

The Individual

Capability, Knowledge and Experience
  • Good working knowledge of building materials, hand and power tools, power tool accessories and fixings would be desirable.
  • Previous telephone and/or customer service experience.
  • Excellent communicator with a great phone manner.
  • Well-developed keyboard and PC skills.
  • Organised, able to prioritise and work to deadlines.
  • Self-motivated to achieve great results across a number of KPI’s.
  • Flexible and adaptable to change.
  • Strong customer service ethos.
  • Able to work to a high degree of accuracy, often under pressure.
  • Naturally adheres to the business brand values.
  • Enthusiastic and self-motivated.
  • A team player that can work well within a team or individually.
Education and Qualifications
  • Good level of secondary education.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

HGV Driver with HIAB

Job Title: HGV Driver with HIAB

Reports To: Branch Manager

Department: Trade Counter

Location: Folkestone, Kent

Number of Direct Reports: 0

Job Description Summary

Responsible for the prompt, accurate and efficient delivery of products to our customers to ensure an excellent level of customer service for a rapidly expanding retailer of building products, power tools, hand tools and accessories in line with our company vision of “the widest range of products, delivered quickly with great service, readily available and offered at a truly competitive price.

Responsibilities

  • Collecting a wide range of building products/tools and accessories from our branch or warehouse including loading and unloading these to achieve the most efficient delivery based on location.
  • Representing the company in a professional manner to ensure fantastic customer service at all times whilst maximising opportunities for repeat business.
  • Providing the customer with the relevant invoice and obtaining the necessary signature on each occasion.
  • Returning undelivered items and invoices to the branch or warehouse if applicable.
  • Resolving customer concerns/issues where possible and highlighting those that cannot be resolved immediately to management.
  • Provision of the accurate recording of mileage, fuel purchases and other related costs at the end of each working day.
  • Adhering to safe working practices by making sure that the vehicle is operating at the correct standards for road safety including carrying out vehicle pre-checks and reporting defects when found.
  • Adhering to working time and driver hour regulations at all times.
  • Consistently demonstrating and adhering to the brand values at all times
  • Assisting in the yard within your working hours when not operating the lorries

The Individual

Capability, Knowledge and Experience
  • HGV2 Driver with HIAB and CPC Training
  • Vehicle maintenance/mechanics experience would be desirable.
  • At least two years’ experience of multi-drop deliveries would be ideal.
  • Previous experience of heavy lifting and the delivery of heavy goods would be beneficial
Education and Qualifications
  • None specified
Personal characteristics
  • Strong customer service ethos
  • The ability to work on your own initiative with a high level of common sense.
  • Excellent interpersonal skills
  • Strong attention to detail

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Distribution Centre Team Leader

Job Title: Distribution Centre Team Leader

Reports To: Distribution Centre Operations Manager

Department: Distribution Centre

Location: Lympne, Kent.

Number of Direct Reports: 90+

Job Description Summary

To support and assist the depot management team to achieve the financial, operational and customer service objectives of the site. The site provides contractual services and support to their customers. 5 shifts each working week which rotate between the early and late shift (including 1 weekend in 3). This shift attracts an additional £50/week allowance OR 5 shifts each working week from 10.30am to 8.30pm (including 1 weekend in 3). Framework of Authority: Health and Safety Inductions for all new staff to the site Providing feedback to Supervisors Conducting meetings and acting on where necessary Key holder responsibilities Carry out regular team briefings Maintain holiday booking procedures

Contacts

  • Internal:
  • Operations Manager
  • Senior Management
  • Administration staff
  • External:
  • Contractors
  • Customers
  • Suppliers

Responsibilities

  • To ensure that the Health, Safety and Environmental procedures are followed by all personnel and visitors to the site.
  • To conduct agency inductions.
  • To assist when completing end of shift searches, in being a witness and also be of support when required for random searches.
  • Managing the activities and resources to achieve financial, operational and customer service objectives.
  • To plan and manage the staffing levels, to ensure optimum level of staffing is being used within budget.
  • To monitor levels of consumables and conveying this information when supplies are low.
  • To ensure equipment is operational and relevant checks are made and maintained.
  • To assist in the management productivity to achieve KPIs, changing priorities where necessary and be proactive in looking for continuous improvements.
  • To ensure company policies are adhered to and administration functions completed within deadlines and maintain accurate records in line with customer/company requirements.
  • To promote harmonious and effective working relationships both internally and externally, ensuring excellent customer service through a combination of communication team-work, motivation and leadership.
  • To lead by example.
  • To communicate both upwards and downwards to enhance staff morale and understanding of business needs.
  • To ensure you have a full working knowledge of operational systems and have the ability to help staff where necessary.
  • To seek and partake in opportunities to develop own capability and competence on the role.

The Individual

Education and Qualifications
  • None specified
Personal characteristics
  • Customer focused
  • Staff motivator
  • Experience of working within a warehouse/logistics environment
  • Ability to communicate at all levels
  • Organised/Effective planner
  • Proactive decision maker
  • Listening skills
  • Multi paced
  • Ability to effectively handle conflict situations
  • Assertive
  • Ability to coach and train
  • Multi-tasking
  • Good time management
  • Responsible

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Technical Sales Executive

Job Title: Technical Sales Executive

Reports To: Technical Sales Manager

Department: Sales

Location: Home based, areas across London and the South East (Head office: Lympne, Kent)

Number of Direct Reports: None

Job Description Summary

Working in conjunction with the Technical Sales Manager and other local FFX Technical Salesmen to increase the market penetration of the business in the London market and various territories across the South East, and improve the value of account customer sales with a focus on fixings, but including the entire product portfolio, power tools and accessories, hand tools, fixings, and general construction consumables. Ultimately to improve the bottom line of a rapidly expanding retailer which is the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities

  • The business to business sales of the full fixings range of products in the FFX portfolio to the construction sector in Greater London (actual territory to be confirmed) to customers ranging from the larger building contractors, through specialist sub-contractors, to specialist concrete frame firms, cladding companies and dry liners, to name a few, working in – or headquartered in – the area.
  • Researching the market, compiling a database of target companies, making appointments to visit buyers and/or owners at head office level, and visiting construction sites in the area where the company is based outside the area, and selling the full range of products.
  • Monitoring competitor activity and feeding back any pertinent competitor activity including new products being offered, prices where available and general marketing activity in the area.
  • Building relationships with key customers such that the relationship itself, with the back-up of excellent customer service, ready availability, excellent and timely delivery become more important than price alone.
  • Negotiations with suppliers to maximise sales, profit and margin for any specified products sold by the supplier but requiring a point of distribution through which to fulfil the sale.
  • Presenting the products favourably, in a professional and structured manner, in face-to-face meetings and via correspondence (email, letter), understanding the customer’s requirements and developing sets of terms specific to the needs of any given customer (e.g. a dry lining contractor will require a different set of products to a brick layer).
  • Forecasting sales across the territory when requested to do so; meeting daily, monthly and annual sales targets and encouraging the move to FFX being the sole supplier among all customers.
  • Working in partnership with suppliers on open days, promotional drives and training days to promote the sales of that given supplier.
  • Attending training courses and gaining CSCS approval to enable sites to be visited; attending training on abrasives, gas tools and diamond blade use and being able to ‘train to train’ operatives in customer’s companies.
  • Gaining technical proficiency in anchors and working with the FFX Technical & Training Manager to provide the optimum solution to any given customer’s precise requirements; assisting customers by ‘value engineering’ so as to switch the customer from the product specified to a better value alternative from FFX (e.g. switching a customer from Hilti to FFX resin).
  • Producing reports as required.
  • Representing the Company at trade exhibitions and shows.
  • Reviewing and keeping up to date with external markets to ensure the business remains ahead of our competitors.

The Individual

Capability, Knowledge and Experience
  • Previous experience selling fixings, PTAs and general construction consumable products.
  • Good knowledge of the range and diversity of construction fixings in the market.
  • A sound understanding of their use and application on site.
  • Effective project and time management skills.
  • At least 5 years in commercial environment is essential.
  • Strong business acumen and commercially aware.
  • Good IT/system skills.
Education and Qualifications
  • Good level of secondary education.
Personal characteristics
  • Strong negotiation and analytical skills, highly numerate with excellent attention to detail.
  • Commercially sound with ability to understand and interpret market information.
  • Excellent interpersonal skills, with the right levels of drive and patience.
  • Creative vision with the ability to “think outside the box”.
  • Strong team player and self-motivated with a very strong desire to achieve.
  • Ability to work under pressure and to manage own workload.
  • Be able to multitask and resolve problems efficiently.
  • Strong literacy skills.
  • Good communication skills.
  • Reliable and professional with the necessary perseverance to remain on course.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Stock Control Manager

Job Title: Stock Control Manager

Reports To: Distribution Centre Operations Manager

Department: Distribution Centre

Location: Lympne, Kent.

Number of Direct Reports: 3

Job Description Summary

You will be responsible for the overall integrity of the stock held at the 60,000 sq. ft. FFX DC in Lympne. This covers c20,000 SKUs, ranging from large boxed SKUs such as Mitre Saws through to very small SKUs such as Multi-purpose Tool Blades. The operation is complex; kits are broken down into component parts, thus changing an individual SKU into multiple different SKUs; multi-packs are split and the items sold individually; new SKUs are created by combining products; the SKU count is large; and stock value is typically in the £8-10m range. Liaising with the Trading Operations team you will help make sure the correct level of stock is maintained, in line with demand, while keeping the costs of holding stock to a minimum. Regular interaction with trading operations to review ‘weeks’ cover’ reports will identify slow moving lines. This role is key to ensuring that we remain the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices. Ultimately you will help increase profitability and efficiency by maintaining optimal stock integrity, by quantum and location. The candidate must be focused, organised, have excellent stock control skills (minimum 3 years) including extensive knowledge of warehouse management systems, and be able to work within a team environment.

Responsibilities

  • KPI reporting to the Warehouse Operations Manager*
  • Stock control through rolling stock counts
  • Direct the allocation of deliveries to bin locations
  • Design strategies to minimize the cost and/or time required to move/pick goods
  • General warehouse administration duties
  • Resolving customer service queries relating to customers’ orders
  • Project Lead for all Distribution Centre processes for implementation of the IFS project - inventory control, goods in, pick/pack, kit breaks, transfers etc.
  • Write and test all scripts for IFS.
  • Write training manuals and deliver IFS training to end users. (These elements highlighted in red will be a temporary addition to the main tasks and will continue throughout the implementation of IFS).
  • Key holder responsibility for distribution centre.
  • Identify all stock issues from theft to incorrectly allocated bin locations and devise strategy to eliminate errors and maximise picking accuracy.
  • Ensure date stamped products are rotated such that the earliest expiry items are to the fore and always sold first.
  • First point of contact for stock-related issues on the shop floor.
  • Identify training and support for staff – new employees, agency etc. – so that the stock locating and inventory control procedures are fully understood.
  • Stay current on advances in inventory management technology and make recommendations to the Warehouse Operations Manager.
  • Consistently demonstrating and adhering to the brand values at all times.
  • Personal Responsibilities:
  • Liaising with multiple internal departments - Customer Services to assist with customer queries; Trading Operations to ensure notifications are received on all incoming deliveries to enable resource planning; Finance to ensure that all stock issues that might result in a cost to the Company are reported and investigated.

The Individual

Capability, Knowledge and Experience
  • Stock control background (3 years)
  • WMS experience
  • Experience within warehousing
  • Excellent PC skills
  • Methodical approach to work
  • Accurate record keeping
  • Good communication skills to collaborate with colleagues, management and suppliers (as appropriate)
  • Experience of managing teams
Education and Qualifications
Personal characteristics
  • Open and Honest communicator
  • Customer facing knowledge and experience
  • Good interpersonal skills
  • Experience of working in a team environment
  • * KPI Metrics
  • Achieve KPI of greater than 90% of supplier deliveries receipted within 1 working day from time of registering purchase order arrival to booking in goods to inventory. Monthly report to be submitted to Warehouse Manager
  • Achieve KPI of greater than 90% of branch transfers (distribution orders) receipted within 1 working day from time of registering purchase order arrival to booking in goods to inventory. Monthly report to be submitted to Warehouse Manager
  • Report delivery discrepancies back to suppliers/purchasing within 24 hours of arrival. Monthly report to be submitted to Warehouse Manager
  • Report delivery discrepancies from branch transfers within 24 hours of arrival. Monthly report to be submitted to Warehouse Manager
  • Achieve KPI of greater than 80% inventory put away time of 1 working day from time of purchase order receipt per quarter.
  • Report monthly number of part numbers counted each week. Monthly report to be submitted to Warehouse Manager
  • Achieve a count accuracy of 95% or more where no adjustments are required with IFS being successfully implemented, weekly report with investigation to be submitted to Warehouse Manager
  • Implement a cyclical count schedule by inventory location, covering 50% of locations per quarter. Monthly report to be submitted to Warehouse Manager.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Buyer

Job Title: Buyer

Reports To: Purchasing Manager

Department: Trading

Location: Lympne, Kent.

Number of Direct Reports: 3

Job Description Summary

As an experienced buyer, you will be able to manage all day to day purchases and negotiations for the Company’s Key suppliers, you will ensure across all ranges we remain competitive in the market place. Meet agreed personal and departmental targets to enable to the Company to reach its overall sales and growth targets and cope with all department enquires utilising the buying assistant where necessary. You will be responsible for liaising with all departments to develop promotions and sales opportunities ensuring you and the buying assistant are working towards individual and departmental Targets to keep FFX at the forefront of the market place.

Responsibilities

  • To be the lead point of contact for all day to day purchasing enquires internally and externally.
  • Develop Long-lasting relationships with FFX Key suppliers including regular meetings.
  • Responsible for ensuring all orders in the buying dep are placed before daily cut off times.
  • Ensure all suppliers are adhering to agreed delivery dates and resolving if this is not the case.
  • Work closely with other members of the business to communicate all new lines, key offers and promotions.
  • To motivate and guide buying assistant keeping morale and overall performance at a high standard.
  • Informative spreadsheets entailing sales information and stock holding.
  • Research current market prices to increase sales margins and Turnover.
  • Play a key role in setting targets for Buying Assistant.
  • Oversee daily book in paperwork from Buying Assistant to ensure all promotions and products arriving are live upon arrival.
  • Having regular one-to-one’s and Quarterly meetings with the Buying Assistant to ensure they are on track to reach agreed Targets.
  • Be conscious of your Personal Targets and be aware of how these contribute to the Dept.’s targets.
  • Deliver an accurate and weekly report to the Trading Operations Manager to monitor all open and back ordered purchase orders.
  • Deliver an accurate and weekly report to the Trading Operations Manager to monitor the weeks spend and total Purchase orders placed.
  • Overall responsibility for resolving suppliers’ price queries utilising Buying Assistant where necessary.
  • Liaising with stores stock controller and suppliers, minimum once a quarter meeting to ensure stores have the correct power tool and accessory ranges.
  • Prioritise workload to ensure deadlines are met in a timely fashion.

The Individual

Capability, Knowledge and Experience
  • Previous purchasing experience with a proven track record of revenue generation
  • Good level of Numeracy
  • Good IT skills (Word, PowerPoint and Excel)
  • Business acumen and commercially aware
Education and Qualifications
  • Good secondary education
Personal characteristics
  • Strong customer service ethos
  • The ability to influence at all levels with strong negotiation skills
  • Excellent and accurate communication skills – verbal and written
  • Ability to think outside of the box
  • The ability to work under pressure, quickly and accurately
  • Self-motivated with desire to achieve with excellent organisational skills
  • Proactive with a high level of common sense
  • Commercially aware with excellent ability to understand and interpret market information
  • Strong numeracy and literacy skills with great attention to detail
  • Resilient personality, able to forge strong relationships and instil trust in suppliers over the phone and e-mail
  • A team player

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Fixings Warehouse Co-ordinator

Job Title: Fixings Warehouse Co-ordinator

Reports To: Fixings Warehouse Manager

Department: Technical Sales

Location: Lympne, Kent.

Number of Direct Reports: 0

Job Description Summary

Working in conjunction with the Technical Sales team providing our customers with an exceptional level of service by supporting the Fixings Warehouse Manager to ensure all Fixings customer orders are picked, packed and despatched on time.

Responsibilities

  • Support the Fixings Warehouse Manager in organising the picking and packing of Fixing customer orders to be despatched on time in close liaison with the Technical Sales Team.
  • Provide cover for Fixings Warehouse Manager when required.
  • Liaising with the Technical Sales team throughout the day, both over the phone and via email.
  • To accurately complete inbound, checking, picking, packing, despatch routines, both paper based and RF Scanning.
  • Distribute and organise workload between Fixings Warehouse Colleagues.
  • Organise and co-ordinate any shipments to be consolidated.
  • Monitoring incoming stock due in for customer orders and reporting to the Technical Sales Team any shortages.
  • Liaison with the Technical Sales Team on problems and helping to investigate and resolve these.
  • To arrange stock checks as required and highlight any stock issues to the Technical Sales Team/Fixings Warehouse Manager/Stock Control Team.
  • Provide reporting on orders and parcels despatched including despatch rate to the Fixings Warehouse Manager and Internal Technical Sales Manager.
  • General administration not covered above, including filing, printing orders, following up emails and routing phone calls.
  • Consistently demonstrating and adhering to the brand values at all times.

The Individual

Capability, Knowledge and Experience
  • Previous experience within a warehouse environment and/or administration experience
  • Good IT/system skills; proficient in Word and Excel
  • Well-developed typing and PC skills
  • Previous experience within a Builders Merchant or Fixings supply company would be an advantage
Education and Qualifications
  • Good secondary education
Personal characteristics
  • Strong customer service ethos with a willingness to go above and beyond to ensure 100% customer satisfaction
  • Good time management skills
  • Excellent and accurate communication skills – verbal and written
  • Ability to think outside the box
  • The ability to work under pressure, quickly and accurately
  • Self- motivated with desire to achieve and excellent organisation skills
  • Proactive with a high level of common sense
  • Very strong attention to detail. This is a role where the smallest mistake can lead to serious consequences
  • Resilient personality, able to forge strong relationships
  • A team player

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Buying Assistant (Technical Sales)

Job Title: Buying Assistant (Technical Sales)

Reports To: Senior Buyers

Department: Technical Sales

Location: Lympne, Kent.

Number of Direct Reports: 0

Job Description Summary

You will be a key part of the Technical Sales’ Buying Department, assisting the Buyers in all areas including processing, administration, reviewing the external market, supply chains and additional ad hoc duties.

Responsibilities

  • Ordering and processing orders on the phone/via the internal system and email.
  • Negotiating with suppliers and building long term relationships.
  • Booking deliveries onto the system, matching goods to the invoice and checking purchase orders.
  • Progressing purchase orders to ensure accurate ETAs on system and communicating to Sales Team where necessary if relating to customer orders
  • Creation and maintenance of spreadsheets on product ranges to ensure best value for the customer and revenue for the business and providing reports to the Direct Sales Team highlighting stock levels on key lines and slow moving stock
  • Assisting buyers with the set up of new product ranges
  • Assisting buyers with non-stock product enquiries
  • Managing enquiry tracker to highlight the new for new product ranges
  • Liaison with internal departments regarding product offers/promotions.
  • General administration.
  • Proposing ideas to increase sales and drive revenue.
  • Reviewing and keeping up to date with external market to ensure the business remains competitive.
  • Investigating purchase invoice queries and discrepancies
  • Answering and resolving telephone queries from internal customers.
  • Consistently demonstrating and adhering to the brand values at all times.

The Individual

Capability, Knowledge and Experience
  • Previous administration experience.
  • Good IT/system skills; proficient in Word and Excel.
  • Well-developed typing and PC skills.
  • Previous experience within a Builders Merchant or Fixings supply company would be an advantage.
Education and Qualifications
  • Good secondary education
Personal characteristics
  • Strong customer service ethos with a willingness to go above and beyond to ensure 100% customer satisfaction.
  • Excellent and accurate communication skills – verbal and written.
  • Ability to think outside the box.
  • The ability to work under pressure, quickly and accurately.
  • Self- motivated with desire to achieve and excellent organisation skills.
  • Proactive with a high level of common sense.
  • Very strong attention to detail. This is a role where the smallest mistake can lead to serious consequences.
  • Resilient personality, able to forge strong relationships and instil trust in customers over the phone.
  • Team worker but also happy to work unsupervised.
  • Previous negotiation skills would be an advantage.
  • Passionate with the drive to be successful.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Trade Counter Assistant

Job Title: Trade Counter Assistant

Reports To: Branch Supervisor

Department: Trade Counter

Location: Ashford, Kent

Number of Direct Reports: 0

Job Description Summary

To provide an outstanding level of customer service on our busy trade counter for a rapidly expanding retailer who is the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities

  • To provide an excellent level of customer service to a wide variety of tradesmen and local builders, providing help and product advice as required.
  • Building rapport with customers and proactively generating sales through the upselling of products.
  • Investigating and resolving customer issues, escalating to the Branch Sales Manager where appropriate.
  • Overseeing your allocated areas within the shop ensuring adherence to Health and Safety requirements, keeping the area clean and tidy, ensuring products are correctly priced and the display is well organised.
  • Taking cash, credit card and account purchases via computerised tills, and reconciling cash at the end of the day.
  • Identifying any reporting any concerns relating to theft of products.
  • Taking customer orders over the phone and in person and having an eye for detail to ask the right questions if an order doesn’t look/sound right.
  • Setting up trade and customer accounts on the FFX system.
  • Answering and resolving telephone queries from customers.
  • Organising the stock room and general stock replenishment, especially to your designated areas.
  • Monitoring stock levels and helping to minimise stock loss by watching for theft and through advising management of discrepancies.
  • Providing cover and assistance anywhere within the branch (and other branches) as and when required.
  • General re-dressing of the shop area to ensure products are displayed with maximum appeal to the customer.
  • Selecting space for storage and arranging for goods to be placed in the designated areas.
  • Making sure that all inventory processes are completed on the same day.
  • Cleaning and tidying up at the end of the day.
  • Consistently demonstrating and adhering to the brand values at all times.

The Individual

Capability, Knowledge and Experience
  • Good working knowledge of power tools and accessories, hand tools, general construction consumables, fixings and building materials.
  • Previous customer service experience.
  • Good IT/system skills.
  • Using mechanical handling equipment e.g. fork lift trucks (if licenced).
Education and Qualifications
  • None specified.
Personal characteristics
  • Strong customer service ethos with the desire to go above and beyond for the customer.
  • Excellent communication skills.
  • Ability to work under pressure.
  • The ability to work quickly and accurately with excellent attention to detail.
  • Motivated with good organisational skills.
  • Team worker but also happy and able to work unsupervised.
  • Proactive with a high level of common sense.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Branch Trading Assistant

Job Title: Branch Trading Assistant

Reports To: Branch Trading and Sales Support Executive

Department: Trade Counter - Folkestone

Location: Folkestone, Kent

Number of Direct Reports: 0

Job Description Summary

To support the Branch Trading and Sales Support Executive, and Branch Manager in exceptional circumstances (e.g. holidays) by processing the day to day enquires from the company’s Technical Sales team, branch customers and supplier quotes/FFX purchase orders. Meet agreed personal targets to enable the branch to reach its overall sales and growth targets. Keep admin records 100% up to date and ensure Technical Salespersons, the Branch Trading and Sales Support Executive and, where appropriate, the Branch Manager are kept informed at all times.

Responsibilities

  • Recording customer’s back orders in the “Goods Due In” file throughout the day and checking for their arrival at FFX.
  • Liaising with suppliers regarding overdue orders and updating the relevant Technical Salesperson, the customer if required, and the Branch Trading and Sales Support Executive.
  • Ensure orders are processed and dispatched on time and correctly according to the customer’s requirements and department objectives.
  • Assist the Branch Trading and Sales Support Executive in communicating all valid offers and promotions to customers if requested to do so by the Technical Sales team.
  • Assist customers with their enquiries over the phone and email.
  • Be conscious of your personal targets and be aware of how these contribute to the business objectives.
  • Liaise with the Distribution Centre to deal with any delivery queries concerning inter location transfers.
  • Miscellaneous tasks to support the Branch Trading and Sales Support Executive, and, where necessary, the Branch Manager; the tasks will vary according to the executive’s workload.
  • Consistently demonstrating and adhering to the brand values at all times.

The Individual

Capability, Knowledge and Experience
  • Strong IT skills (Word and Excel)
  • Strong level of numeracy
  • An eye for detail and a meticulous approach to keeping accurate and up to date records
Education and Qualifications
  • GCSE A-C in Maths and English
  • Excellent English language skills
Personal characteristics
  • Strong customer service ethos
  • Excellent and accurate communication skills – verbal and written
  • Ability to think outside of the box
  • The ability to work under pressure, quickly and accurately
  • Self-motivated with desire to achieve with excellent organisational skills
  • Proactive with a high level of common sense
  • Resilient personality, able to forge strong relationships and instil trust in customers over the phone and e-mail
  • Considerate and compassionate to colleagues and the working environment.
  • A team player

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required


If you want to work for FFX in the future, please submit your CV and let us know you're interested in a future role. We are always happy to talk with you even if we're not ready to hire just yet.

Please send your applications and CVs to jobs@ffx.co.uk

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