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careers at ffx.co.uk

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Careers at FFX

From its beginnings as a builder’s merchant in Folkestone, FFX has grown into one of the country’s leading on-line power tool, hand tool and accessories suppliers. Our customers range from the professional, the skilled craftsman, to the knowledgeable DIY-er.

Today FFX combines two trade counter locations with the most highly rated on-line offering in the industry. Growth has resulted in a recent move to a new 60,000 sq ft distribution centre in Lympne, Kent, and newly refurbished offices into which the head office and on-line business have moved.

We are currently building up our team of enthusiastic, passionate people that rise to any challenge and love being part of a successful company that is rapidly growing and where everyone plays their part. It’s an exciting time to join us and find yourself a place in our growing success story.

Staff Concession
Staff Concessions with FFX
Free 24/7
Free 24/7 counselling, legal & information line
OnlinePortal
Online Health Portal & access to the My Healthy Advantage app
Relate Management
Relationship management support and usage reporting
Critical
Critical incident advice & telephone support
Discounts
Employee Discounts program from our corporate perks site
Bonus
Quarterly Bonus Scheme
Company Shares
Company Share Scheme
Annual Leave
Annual Leave – 20 days when you join, increases to max 25 with each completed year of service
Eye Tests
Free eye tests & optical vouchers*
Annual Vaccine
Free annual flu vaccine
Employee Month
Employee of the month award
Employee Year
Employee of the Year award
Gifts
Thank you gifts
Car
Company car (depending on role)
Pension
Company pension
Laptop Mobile
Company laptop & mobile phone (depending on role)
Social
Social events when possible

Staff benefits

Staff Concessions with FFX.

Staff Concessions with FFX.

Free 24/7 counselling, legal & information line.

Free 24/7 counselling, legal & information line.

Online Health Portal & access to the My Healthy Advantage app.

Online Health Portal & access to the My Healthy Advantage app.

Relationship management and usage reporting.

Relationship management and usage reporting.

Critical incident advice & telephone support

Critical incident advice & telephone support

Quarterly Bonus scheme

Quarterly Bonus scheme

Employee Discount program from our corporate perks site

Employee Discount program from our corporate perks site

Company Share Scheme

Company Share Scheme

Annual Leave 20 days when you join, increases to max 25 with each completed year of service

Annual Leave 20 days when you join, increases to max 25 with each completed year of service

Employee of the month award

Employee of the month award

Free Annual flu vaccine

Free Annual flu vaccine

Free eye tests & optical vouchers*

Free eye tests & optical vouchers*

Employee of the year award

Employee of the year award

Thank you gifts

Thank you gifts

Company Pension

Company Pension

Company car (depending on role)

Company car (depending on role)

Social events when possible

Social events when possible

Company laptop & mobile phone (depending on role)

Company laptop & mobile phone (depending on role)


people at ffx.co.uk
Be Clear

Communication is key and we offer an open and honest forum that promotes trust and trasparency.We all have an important role to play. It is essential we keep our customers, suppliers and each other fully informed and make sure that together we all walk in the same direction. By giving regular updates and precise instructions we will avoid confusion - leaving a clear road to success.

Be Part Of Our Community

Whether you are a supplier, customer or colleague we believe it is vital to treat everybody with respect and fairness.We encourage you to work alongside us using your skills and personality to create a community that delivers a successful business that inspires all. If we all work together whilst feeling valued and appreciated then we can accomplish so much more.

Be Passionate

We take pride in our work - it gives us the motivation to go the extra mile.Our history of success drives our self-belief knowing that our hard work and dedication will bring recognition. Everything we do says “we care”.

Be Responsible

Always leading by example we take responsibility for all of our actions and the results.We are thorough and truthful in all we do, striving to provide the best service for all. We actively engage in discussions to find solutions as a team, supporting and helping our fellow workers on a united front. We refuse to compromise our high safety standards and work towards minimising our impact on the environment.

Be Visionary

We are innovators and we work together proactively to deliver better results for our customers, partners, and the business. When you have an idea, stand up and be counted, plan to make a difference. Forward-thinking and being open to change keeps us one step ahead of the competition and gives us a chance to explore our creative side. Aspire to succeed.


Ready To Join The Team?
Check out the latest opportunities . . .

Customer Services Advisor

Job Title: Customer Services Advisor
Reports To: Customer Services Supervisor
Apply

Department: Customer Services

Location: Lympne, Kent

Number of Direct Reports: None

Apply

Job Description Summary

The main purpose of this role is to provide our customers with an exceptional level of service, dealing with all calls and emails effectively, efficiently, accurately and promptly. This includes managing workloads in accordance with department SLA’s, ensuring there are no broken promises to customers and consistently demonstrating the guiding principle of “nothing is too much trouble” in every customer contact to ensure we remain the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities
    Playing an active role in contributing to the team and department targets across a number of KPI’s.
    Ensuring all promises made to internal and external customers are fulfilled within an agreed SLA timeframe.
    Providing an outstanding level of customer service which includes providing help and product advice as required.
    Liaising with relevant suppliers, couriers and manufacturers in relation to orders and/or queries.
    Resolving all customer issues whilst demonstrating a “nothing is too much trouble” approach at all times.
    Supporting the company vision through every customer contact.
    Flexibility in working arrangements to ensure customer demands and business needs are met.
    Escalating calls/issues to a manager where necessary.
    Taking responsibility for personal development, identifying training requirements and support needed.
    Recognising and providing feedback on improvements that can be made to improve efficiencies.
    Consistently demonstrating and adhering to the brand values at all times.
The Individual
Capability, Knowledge and Experience
    Good working knowledge of building materials, hand and power tools, power tool accessories and fixings would be desirable. Previous telephone and/or customer service experience. Excellent communicator with a great phone manner. Well-developed keyboard and PC skills. Organised, able to prioritise and work to deadlines. Self-motivated to achieve great results across a number of KPI’s. Flexible and adaptable to change. Strong customer service ethos. Able to work to a high degree of accuracy, often under pressure. Naturally adheres to the business brand values. Enthusiastic and self-motivated. A team player that can work well within a team or individually.
Education and Qualifications
    Good level of secondary education.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Distribution Centre Team Leader

Job Title: Distribution Centre Team Leader
Reports To: Distribution Centre Operations Manager
Apply

Department: Distribution Centre

Location: Lympne, Kent.

Number of Direct Reports: 90+

Apply

Job Description Summary

To support and assist the depot management team to achieve the financial, operational and customer service objectives of the site. The site provides contractual services and support to their customers. 5 shifts each working week which rotate between the early and late shift (including 1 weekend in 3). This shift attracts an additional £50/week allowance OR 5 shifts each working week from 10.30am to 8.30pm (including 1 weekend in 3). Framework of Authority: Health and Safety Inductions for all new staff to the site Providing feedback to Supervisors Conducting meetings and acting on where necessary Key holder responsibilities Carry out regular team briefings Maintain holiday booking procedures

Contacts

  • Internal:
  • Operations Manager
  • Senior Management
  • Administration staff
  • External:
  • Contractors
  • Customers
  • Suppliers
Responsibilities
    To ensure that the Health, Safety and Environmental procedures are followed by all personnel and visitors to the site.
    To conduct agency inductions.
    To assist when completing end of shift searches, in being a witness and also be of support when required for random searches.
    Managing the activities and resources to achieve financial, operational and customer service objectives.
    To plan and manage the staffing levels, to ensure optimum level of staffing is being used within budget.
    To monitor levels of consumables and conveying this information when supplies are low.
    To ensure equipment is operational and relevant checks are made and maintained.
    To assist in the management productivity to achieve KPIs, changing priorities where necessary and be proactive in looking for continuous improvements.
    To ensure company policies are adhered to and administration functions completed within deadlines and maintain accurate records in line with customer/company requirements.
    To promote harmonious and effective working relationships both internally and externally, ensuring excellent customer service through a combination of communication team-work, motivation and leadership.
    To lead by example.
    To communicate both upwards and downwards to enhance staff morale and understanding of business needs.
    To ensure you have a full working knowledge of operational systems and have the ability to help staff where necessary.
    To seek and partake in opportunities to develop own capability and competence on the role.
The Individual
Education and Qualifications
    None specified
Personal characteristics
    Customer focusedStaff motivatorExperience of working within a warehouse/logistics environmentAbility to communicate at all levelsOrganised/Effective plannerProactive decision makerListening skillsMulti pacedAbility to effectively handle conflict situationsAssertiveAbility to coach and trainMulti-taskingGood time managementResponsible

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Technical Sales Executive

Job Title: Technical Sales Executive
Reports To: Technical Sales Manager
Apply

Department: Sales

Location: Home based, areas across London and the South East (Head office: Lympne, Kent)

Number of Direct Reports: None

Apply

Job Description Summary

Working in conjunction with the Technical Sales Manager and other local FFX Technical Salesmen to increase the market penetration of the business in the London market and various territories across the South East, and improve the value of account customer sales with a focus on fixings, but including the entire product portfolio, power tools and accessories, hand tools, fixings, and general construction consumables. Ultimately to improve the bottom line of a rapidly expanding retailer which is the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities
    The business to business sales of the full fixings range of products in the FFX portfolio to the construction sector in Greater London (actual territory to be confirmed) to customers ranging from the larger building contractors, through specialist sub-contractors, to specialist concrete frame firms, cladding companies and dry liners, to name a few, working in – or headquartered in – the area.
    Researching the market, compiling a database of target companies, making appointments to visit buyers and/or owners at head office level, and visiting construction sites in the area where the company is based outside the area, and selling the full range of products.
    Monitoring competitor activity and feeding back any pertinent competitor activity including new products being offered, prices where available and general marketing activity in the area.
    Building relationships with key customers such that the relationship itself, with the back-up of excellent customer service, ready availability, excellent and timely delivery become more important than price alone.
    Negotiations with suppliers to maximise sales, profit and margin for any specified products sold by the supplier but requiring a point of distribution through which to fulfil the sale.
    Presenting the products favourably, in a professional and structured manner, in face-to-face meetings and via correspondence (email, letter), understanding the customer’s requirements and developing sets of terms specific to the needs of any given customer (e.g. a dry lining contractor will require a different set of products to a brick layer).
    Forecasting sales across the territory when requested to do so; meeting daily, monthly and annual sales targets and encouraging the move to FFX being the sole supplier among all customers.
    Working in partnership with suppliers on open days, promotional drives and training days to promote the sales of that given supplier.
    Attending training courses and gaining CSCS approval to enable sites to be visited; attending training on abrasives, gas tools and diamond blade use and being able to ‘train to train’ operatives in customer’s companies.
    Gaining technical proficiency in anchors and working with the FFX Technical & Training Manager to provide the optimum solution to any given customer’s precise requirements; assisting customers by ‘value engineering’ so as to switch the customer from the product specified to a better value alternative from FFX (e.g. switching a customer from Hilti to FFX resin).
    Producing reports as required.
    Representing the Company at trade exhibitions and shows.
    Reviewing and keeping up to date with external markets to ensure the business remains ahead of our competitors.
The Individual
Capability, Knowledge and Experience
    Previous experience selling fixings, PTAs and general construction consumable products.Good knowledge of the range and diversity of construction fixings in the market.A sound understanding of their use and application on site.Effective project and time management skills.At least 5 years in commercial environment is essential.Strong business acumen and commercially aware.Good IT/system skills.
Education and Qualifications
    Good level of secondary education.
Personal characteristics
    Strong negotiation and analytical skills, highly numerate with excellent attention to detail.Commercially sound with ability to understand and interpret market information.Excellent interpersonal skills, with the right levels of drive and patience.Creative vision with the ability to “think outside the box”.Strong team player and self-motivated with a very strong desire to achieve.Ability to work under pressure and to manage own workload.Be able to multitask and resolve problems efficiently.Strong literacy skills.Good communication skills.Reliable and professional with the necessary perseverance to remain on course.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Trade Counter Assistant - Ashford

Job Title: Trade Counter Assistant - Ashford
Reports To: Branch Supervisor
Apply

Department: Trade Counter

Location: Ashford, Kent

Number of Direct Reports: 0

Apply

Job Description Summary

To provide an outstanding level of customer service on our busy trade counter for a rapidly expanding retailer who is the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities
    To provide an excellent level of customer service to a wide variety of tradesmen and local builders, providing help and product advice as required.
    Building rapport with customers and proactively generating sales through the upselling of products.
    Investigating and resolving customer issues, escalating to the Branch Sales Manager where appropriate.
    Overseeing your allocated areas within the shop ensuring adherence to Health and Safety requirements, keeping the area clean and tidy, ensuring products are correctly priced and the display is well organised.
    Taking cash, credit card and account purchases via computerised tills, and reconciling cash at the end of the day.
    Identifying any reporting any concerns relating to theft of products.
    Taking customer orders over the phone and in person and having an eye for detail to ask the right questions if an order doesn’t look/sound right.
    Setting up trade and customer accounts on the FFX system.
    Answering and resolving telephone queries from customers.
    Organising the stock room and general stock replenishment, especially to your designated areas.
    Monitoring stock levels and helping to minimise stock loss by watching for theft and through advising management of discrepancies.
    Providing cover and assistance anywhere within the branch (and other branches) as and when required.
    General re-dressing of the shop area to ensure products are displayed with maximum appeal to the customer.
    Selecting space for storage and arranging for goods to be placed in the designated areas.
    Making sure that all inventory processes are completed on the same day.
    Cleaning and tidying up at the end of the day.
    Consistently demonstrating and adhering to the brand values at all times.
The Individual
Capability, Knowledge and Experience
    Good working knowledge of power tools and accessories, hand tools, general construction consumables, fixings and building materials.Previous customer service experience.Good IT/system skills.Using mechanical handling equipment e.g. fork lift trucks (if licenced).
Education and Qualifications
    None specified.
Personal characteristics
    Strong customer service ethos with the desire to go above and beyond for the customer.Excellent communication skills.Ability to work under pressure.The ability to work quickly and accurately with excellent attention to detail.Motivated with good organisational skills.Team worker but also happy and able to work unsupervised.Proactive with a high level of common sense.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Van Driver/Warehouse Colleague

Job Title: Van Driver/Warehouse Colleague
Reports To: Distribution Centre Operations Manager
Apply

Department: Distribution Centre

Location: Lympne, Kent.

Number of Direct Reports: 0

Apply

Job Description Summary

Responsible for the prompt, accurate and efficient delivery of products to our customers to ensure an excellent level of customer service for a rapidly expanding retailer of building products, power tools, hand tools and accessories in line with our company vision of “the widest range of products, delivered quickly with great service, readily available and offered at a truly competitive price.

Responsibilities
    Collecting a wide range of building products/tools and accessories from our branch or warehouse including loading and unloading these to achieve the most efficient delivery based on location.
    Representing the company in a professional manner to ensure fantastic customer service at all times whilst maximising opportunities for repeat business.
    Providing the customer with the relevant invoice and obtaining the necessary signature on each occasion.
    Returning undelivered items and invoices to the warehouse if applicable.
    Drive in accordance with the Highway Code, the Road Traffic Act and Company Policies, at all times.
    Resolving customer concerns/issues where possible and highlighting those that cannot be resolved immediately to management.
    Provision of the accurate recording of mileage, fuel purchases and other related costs at the end of each working day.
    Adhering to safe working practices by making sure that the vehicle is operating at the correct standards for road safety including carrying out vehicle pre-checks and reporting defects when found.
    Consistently demonstrating and adhering to the brand values at all times,
    Warehouse duties to be completed when driving is not required.
The Individual
Capability, Knowledge and Experience
    Ability to carry out “first use” check on the vehicle.Vehicle maintenance/mechanics experience would be desirable.At least two years’ experience of multi-drop deliveries would be ideal.Previous experience of heavy lifting and the delivery of heavy goods would be beneficial.Awareness of the requirements of FORS accreditation would be an advantage.Flexible approach to hours and duties.
Education and Qualifications
    None specified
Personal characteristics
    Strong customer service ethosThe ability to work on your own initiative with a high level of common sense.Excellent interpersonal skillsStrong attention to detail

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Warehouse Colleague

Job Title: Warehouse Colleague
Reports To: Distribution Centre Operations Manager
Apply

Department: Distribution Centre

Location: Lympne, Kent.

Number of Direct Reports: 0

Apply

Job Description Summary

To support and assist the depot management team to achieve the financial, operational and customer service objectives of the site. The site provides contractual services and support to their e-commerce customers and stock transfers to FFX stores located in the south east.

Contacts

  • Directors
  • Senior Supply Chain Manager
  • Operations Manager
  • Supervisors/Team Leaders
  • Warehouse Operatives
  • Stock control
  • Administration/Customer Services
Responsibilities
    To accurately complete inbound, checking, picking, packing, despatch routines, both paper based and RF Scanning.
    To carry out stock checks as required.
    To accurately and safely prepare products for delivery and check and confirm as accurate and to report any discrepancies.
    To accurately complete all appropriate documentation.
    To use mechanical lifting equipment as required and trained for.
    To undertake any other duties commensurate with the position as designated by the line manager.
    To assist the site in meeting all KPI targets.
    To maintain a high degree of housekeeping standards.
    To ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons and to comply with the policies and procedures relating to health and safety within the Company.
    To wear all PPE supplied by the company as suitable for the task, in the correct manner and as it was designed to be worn.
    To report all accidents, near misses and/or dangerous occurrences to a member of management and to fully assist any member of Management with any subsequent investigations.
    To report all/any breach of the company's Health and Safety procedures.
    To report any instances of damage to product, property and equipment.
    To be flexible and accept the training offered by the company and to attend any training courses.
    To ensure that you are compliant with all the company's procedures.
    To follow the company procedures for absence reporting
    To only use equipment that you have been fully trained or hold a licence to operate.
    To carry out each task as trained and in line with the company's Safe System of Work and Risk Assessments dictate.
    To ensure that the standard of hygiene is maintained at all times.
    To meet the standards of performance, behaviour and attendance as laid down by company policies and procedures.
    Consistently demonstrating and adhering to the brand values at all times.
The Individual
Education and Qualifications
    FLT licence (Optional)
Personal characteristics
    Able to work to detailed instructionsPhysical fitness and the ability to work under pressureNumerate and literate Knowledge of Health and Safety requirementsIT literate Flexible approach to duties and hours of workStrives to develop him/herself and the teamAble to work as one teamOpen communicatorCustomer focused

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Trade Counter Assistant - Folkestone

Job Title: Trade Counter Assistant - Folkestone
Reports To: Retail Trading Manager
Apply

Department: Trade Counter

Location: Folkestone, Kent

Number of Direct Reports: 0

Apply

Job Description Summary

To provide an outstanding level of customer service on our busy trade counter for a rapidly expanding retailer who is the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities
    To provide an excellent level of customer service to a wide variety of tradesmen and local builders, providing help and product advice as required.
    Building rapport with customers and proactively generating sales through the upselling of products.
    Investigating and resolving customer issues, escalating to the Branch Sales Manager where appropriate.
    Overseeing your allocated areas within the shop ensuring adherence to Health and Safety requirements, keeping the area clean and tidy, ensuring products are correctly priced and the display is well organised.
    Taking cash, credit card and account purchases via computerised tills, and reconciling cash at the end of the day.
    Identifying and reporting any concerns relating to theft of products.
    Taking customer orders over the phone and in person and having an eye for detail to ask the right questions if an order doesn’t look/sound right.
    Setting up trade and customer accounts on the FFX system.
    Answering and resolving telephone queries from customers.
    Organising the stock room and general stock replenishment, especially to your designated areas.
    Monitoring stock levels and helping to minimise stock loss by watching for theft and through advising management of discrepancies.
    Providing cover and assistance anywhere within the branch (and other branches) as and when required.
    General re-dressing of the shop area to ensure products are displayed with maximum appeal to the customer.
    Selecting space for storage and arranging for goods to be placed in the designated areas.
    Making sure that all inventory processes are completed on the same day.
    Cleaning and tidying up at the end of the day.Consistently demonstrating and adhering to the brand values at all times.
The Individual
Capability, Knowledge and Experience
    Good working knowledge of power tools and accessories, hand tools, general construction consumables, fixings and building materials.Previous customer service experience.Good IT/system skills.Using mechanical handling equipment e.g. fork lift trucks (if licenced).
Education and Qualifications
    None specified.
Personal characteristics
    Strong customer service ethos with the desire to go above and beyond for the customer.Excellent communication skills.Ability to work under pressure.The ability to work quickly and accurately with excellent attention to detail.Motivated with good organisational skills.Team worker but also happy and able to work unsupervised.Proactive with a high level of common sense

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Junior Graphic Designer

Job Title: Junior Graphic Designer
Reports To: Graphic Designer
Apply

Department: Marketing

Location: Lympne, Kent.

Number of Direct Reports: 0

Apply

Job Description Summary

The role involves providing creative support to multiple internal departments within FFX carrying out a variety of tasks and reporting to the Graphic Designer. You will mainly be working within the parameters of the FFX brand but you will also be working with external brands and need the design sensitivity to create a cohesion. You should be able to demonstrate excellent layout, typography and image retouching skills across a range of projects in your portfolio and show exemplary attention-to-detail skills. The successful candidate should have excellent organisational skills, enthusiasm and passion for developing and delivering solutions.

Responsibilities
    To assist in the conception and design of artwork for:
    Website banners, brand pages etc.
    Email campaigns
    Labels and packaging design.
    In-store and outdoor POS and advertising design.
    Printed materials including stationery, posters, leaflets, brochures, catalogues, exhibition stands, merchandise and more.
    Internal communications.
The Individual
Capability, Knowledge and Experience
    A minimum of 1 year’s commercial experience Experience in digital, web and print design, any photography experience is advantageous. A good understanding of the latest Adobe Creative Suite is essential, in particular using Illustrator, Photoshop and InDesign on PC.Working knowledge of Excel, Word and Powerpoint.Strong typography skills.A solid portfolio.Can work independently and as part of a team. You will also be required to work to deadlines and under pressure and be willing to develop and grow in the role.
Education and Qualifications
    It is essential that candidates hold a BTEC/HND/Degree in Graphic Design (or related subject).
Personal characteristics
    Creative flair, a strong visual sense and the ability to think conceptually.Collaborative skills and the ability to work closely with colleagues and outside suppliers.A highly-organised personality and ability to manage multiple projects at onceThe ability to work quickly and accurately with excellent attention to detail.Ability to deliver high quality results, at times under pressureMotivated and organised.An attitude to work that provides for flexibility to get the job done regardless.Create and maintain excellent working relationships across the business.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Network and IT infrastructure Manager

Job Title: Network and IT infrastructure Manager
Reports To: CTO
Apply

Department: Development

Location: Lympne, Kent

Number of Direct Reports: 0

Apply

In order to fulfil the demands of this post, the post holder will need to work flexibly in response to service requirements. Early starts or late finishes and some evening and weekend work may be required from time to time, with prior notice. The role will require a combination of onsite and remote working. The mix will be flexible to reflect the needs of the business and ensure that there is a physical onsite presence from the IT department at Dyna house during core business hours, Monday to Friday.


To effectively manage and develop the ICT network and infrastructure services to support the strategic and operational business requirements of the FFX business at the physical Head Office, Warehouse, store sites and cloud-based platforms. Ensure the ongoing security and optimum performance of the network and infrastructure services. Ensure high quality IT support services are delivered to the FFX staff within an ITIL framework.


  • Manages the security of the network and IT resources.
  • Manages resources to ensure adequate cover for both day to day BAU workload and project delivery.
  • Delivers robust, efficient and professional operational IT service to all FFX colleagues.
  • Manages the infrastructure elements of the IT project pipeline and monitors on-going progress against plan to ensure delivery on time and within budget.
  • Maintains documentation of systems, maps, procedures, user and technical information.
  • Reviews and responds to out of hours critical alerts as required.
  • Manages the FFX network equipment, PCs, Laptops and services, servers (physical and virtual), network storage devices, network communications equipment to provide continuous service to the business.
  • Manages the FFX Internet & VPN connectivity and services: connection to general internet and specific external resources, including Microsoft Azure.
  • Manages the FFX Telecoms equipment and services via the 3rd party providers.
  • Manages the technical support and ITIL Service desk team to deliver best in class IT service and support. To includes continuous review and deployment of best practice to the team and management of individual skill development.
  • Management of technical licences and liaison with 3rd party software provides to ensure current software versions deployed are up to date and all security updates and patches are applied to maintain security.
  • Management, support and evolution of the Security suite deployed (to include physical firewalls, WAF platforms, endpoint protection and cyber security monitoring and best practice deployment.
  • Designs, plans and develops network and infrastructure services within the context of the IT strategy by e.g.: contributing expertise to strategy development and design of projects and solutions; inputting to business cases; managing projects in realisation of agreed strategic objectives.
  • Manages the provision, configuration and deployment of hardware resources by e.g.: liaising with third-party suppliers for procurement; evaluating; and implementing of solutions.

  • Actively learns and develops to stay up to date with developments in area of expertise and to meet the changing needs of the job, team and organisation by participating in appraisal and appropriate learning activities.
  • Encourages and supports the development of your team and the organisation by engaging in and contributing to FFX as a learning organisation and to its positive culture and values.
  • Represents the IT Department and FFX in a professional and positive manner with both internal and external stakeholders and in doing so reflects the values of the business.
  • Undertakes any other duties that may reasonably be required, and are commensurate with the grade of the job, in furtherance of the objectives of the business.
  • Ensures compliance with FFX policies, procedures and contract of employment.

Essential Desirable How Tested
Training & Qualifications
  • Higher Education or equivalent IT certifications
  • Security qualification
  • ITIL qualification
Application Interview
Knowledge
and
experience
  • Substantial experience of working in a similar role managing networks, network security and infrastructure
  • Experience of working as a part of a wider, multidisciplinary team in the delivery of projects
  • Ability to design technical solutions based upon business requirements
Extensive experience of:
  • Watchguard Firewalls
  • Network management (switches, routers etc)
  • Virtualisation platforms
  • Clustering
  • VOIP telephony
  • SQL Server / database management
  • Azure
  • AD
  • Sophos X
  • HP server Technology
  • Windows Server
  • Windows Desktop
  • Office 365
  • SharePoint
  • ITIL service desk
Application Interview
Skills test
Skills and abilities
  • Able to work collaboratively and sustain effective working relationships with diverse colleagues, partners and clients
  • Able to organise their own work and time productively
  • Understands the qualities and processes of excellent people management
  • Understands The FFX Culture & values and their application to this role
  • Has an appreciation of the core work of the FFX Business and the contribution of this role
  • Able to influence at all levels
  • Understands the principles of leadership
  • Able to prioritise and plan the work of others
  • Able to coach and provide feedback to others
Interview
Skills test
Personal
qualities
  • Committed to providing a high standard of work and continuous improvement
  • Appreciates the value of diversity
  • Has a proactive approach to addressing challenges
  • Committed to continued learning and supporting the learning of others
  • Willing to accept responsibility and opportunities appropriate for the role
  • Has a flexible approach to their role and to change
  • Has a good level of self awareness
Training & Qualifications
  • Higher Education or equivalent IT certifications

  • Security qualification
  • ITIL qualification


Application Interview

Knowledge and experience
  • Substantial experience of working in a similar role managing networks, network security and infrastructure
  • Experience of working as a part of a wider, multidisciplinary team in the delivery of projects
  • Ability to design technical solutions based upon business requirements
Extensive experience of:
  • Watchguard Firewalls
  • Network management (switches, routers etc)
  • Virtualisation platforms
  • Clustering
  • VOIP telephony
  • SQL Server / database management
  • Azure
  • AD
  • Sophos X
  • HP server Technology
  • Windows Server
  • Windows Desktop
  • Office 365
  • SharePoint
  • ITIL service desk

  • Security qualification
  • ITIL qualification


Application Interview Skills test

Skills and abilities
  • Able to work collaboratively and sustain effective working relationships with diverse colleagues, partners and clients
  • Able to organise their own work and time productively
  • Understands the qualities and processes of excellent people management
  • Understands The FFX Culture & values and their application to this role
  • Has an appreciation of the core work of the FFX Business and the contribution of this role

  • Able to influence at all levels
  • Understands the principles of leadership
  • Able to prioritise and plan the work of others
  • Able to coach and provide feedback to others


Interview Skills test

Personal qualities
  • Committed to providing a high standard of work and continuous improvement
  • Appreciates the value of diversity
  • Has a proactive approach to addressing challenges
  • Committed to continued learning and supporting the learning of others
  • Willing to accept responsibility and opportunities appropriate for the role
  • Has a flexible approach to their role and to change

  • Has a good level of self awareness


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These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Branch Supervisor

Job Title: Branch Supervisor
Reports To: Retail Trading Manager
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Department: Trade Counter

Location: Folkestone, Kent

Number of Direct Reports: All store colleagues

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Job Description Summary

To supervise the multi-faceted operations of the Folkestone branch and deal with all day-to-day issues. To ensure that the team provide an outstanding level of customer service on our busy trade counter to both branch customers and customers of the Direct Sales team collecting goods. Deliver a level of service that complies with our company vision of “the best possible service, availability and price, delivered quickly and accurately”.

Responsibilities
    In line with all policies, strategies and procedures agreed with head office, to assist the Retail Trading Manager with the implementation of a proactive sales, products and services strategy such that growth targets are met year on year.
    To liaise with the Retail Trading Manager to ensure that the right products are stocked and that stocks are maintained at the correct levels.
    To support with the running of the following specialist services deemed necessary for the continued success of the branch: click-and-collect; delivery to site; branch sales; on-line.
    To supervise the team so that collectively it provides an excellent level of customer service, providing help and product advice as required. To co-ordinate training with the Retail Trading Manager so that the product and application knowledge of branch staff is second to none.
    To be able to investigate and resolve any customer issues (escalating where absolutely necessary to the Retail Trading Manager).
    To ensure that replenishment is organised accurately in the store to maximise sales and availability.
    To investigate stock inaccuracies and correct as necessary to maintain availability across the shopfloor.
    In conjunction with the Retail Trading Manager, to supervise the team to deliver the annual sales targets, and, where possible, to exceed them, all at margins in line with company budgets.
    To assist with quarterly 1-2-1’s with the all store colleagues to help develop them to reach their full potential.
    Carrying out return to work interviews as and when required.
    The supervision of any training and support given by other departmental heads to new employees to help ensure their continued development.
    Scheduling and overseeing tasks to be completed.
    Leading by example and ensuring that company policies are adhered to.
    Key holder responsibility.
    Supervision of computerised tills and cash reconciliation at the end of the day, ensuring that there are no cash and/or stock losses.
    Supervision of the retail areas of Folkestone branch to ensure day to day standards are maintained.
    Being a key point of contact for any fire or security related issues.
    Ensure compliance with the companies Health and Safety Policies and raise any issues of concern to management.
    Consistently demonstrating and adhering to the brand values at all times.
    To conduct quarterly reviews with employees and monitor performance giving feedback to individuals and the team where necessary to ensure an efficient operation.
    To ensure company policies are adhered, administration functions are completed within deadlines and maintain accurate records in line with customer/company requirements.
    Communicate both upwards and downwards to enhance staff morale and understanding of business needs.
    Carry out team briefings.
    Ensuring reviews take place on a monthly basis throughout the probation review period.
    Carrying out return to work interviews and escalating to HR where appropriate.
The Individual
Capability, Knowledge and Experience
    Experience of working on a construction-related trade counter, or in a builder’s merchant. Experience across both sectors would be ideal.Good working knowledge of construction methods, hand tools, power tools and accessories, and fixings.A good understanding of P&L, and the relative importance of margin, revenue, capital and cash flow would be desirable.Previous sales experience in the broad construction sector, a good local network of contacts and strong customer service experience.Good IT skills.Experience of managing, motivating, driving and developing employees such that they fulfil their potential and deliver results for the company would be desirable.Delegation and organisation skills.
Education and Qualifications
    None specified (this is a role that requires experience and judgement ahead of academic qualifications).
Personal characteristics
    Strong sales and proactive customer service ethos.Excellent communication skills.Ability to work under pressure.A commitment to excellence in every small detail of your working life.Self-confident. The ability to work quickly and accurately with excellent attention to detail.Motivated and organised, and able to motivate, organise and drive the teams under management.Proactive with a high level of common sense and initiative.Complete integrity and a commitment to the values of the business.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Yard Supervisor

Job Title: Yard Supervisor
Reports To: Purchasing & Yard Operations Manager
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Department: Trade Counter

Location: Folkestone, Kent

Number of Direct Reports: All Yard colleagues

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Job Description Summary

Ensuring the yard team work together to ensure the yard is kept organised and tidy at all times whilst providing a fantastic level of service to our customers in line with our company vision of “our best possible price, delivered quickly with great service”. To also ensure the flow of deliveries both in & out of the yard are managed correctly, following the correct Health & Safety procedures at all times.

Responsibilities
    To manage the Yard team including all aspects of customer service, operational standards & Health & Safety as per FFX company guidelines.
    Working alongside the Purchasing & Yard Operations Manager to ensure the Yard schedules are managed to ensure we have sufficient cover, including fork-lift drivers and delivery drivers at all times.
    Liaising with the stock buying teams with regards the weekly planner.
    Liaising with the Retail Trading manager and the ordering team to help manage stock with regards availability, aged stock and general stock control.
    To load and unload deliveries for both general public and trade customers either by hand or with use of a forklift truck and in line with Health and Safety guidelines.
    Assisting with return to works and induction plans as needed.
    To ensure FLT checks are completed correctly each day.
    Moving supplies to the correct storage areas.
    Picking and packing orders for future delivery/collection.
    Receiving and checking of deliveries to the branch, highlighting anomalies if necessary.
    Answering questions and providing an excellent level of customer service.
    Investigate and resolve customer issues, escalating where appropriate.
    Keeping the yard clean and tidy at all times.
    Consistently demonstrating and adhering to the brand values at all times.
    To conduct quarterly reviews with employees and monitor performance giving feedback to individuals and the team where necessary to ensure an efficient operation.
    To ensure company policies are adhered, administration functions are completed within deadlines and maintain accurate records in line with customer/company requirements.
    Communicate both upwards and downwards to enhance staff morale and understanding of business needs.
    Carry out team briefings.
    Ensuring reviews take place on a monthly basis throughout the probation review period.
    Carrying out return to work interviews and escalating to HR where appropriate.
The Individual
Capability, Knowledge and Experience
    Good level of general fitnessAwareness and understanding of the importance of health and safety issuesPrevious experience of warehouse work and/or manual work, for example construction site labouring would be an advantagePrevious customer service experience would be an advantageBasic I.T. skills
Education and Qualifications
    Forklift truck license (essential)
Personal characteristics
    Ability to work under pressureThe ability to work quickly and accurately with excellent attention to detailHappy to work outside throughout the year and in all weather conditionsMotivated and organisedTeam worker but also happy to work unsupervisedProactive with a high level of common senseStrong customer service ethosExcellent communication skills

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.


If you want to work for FFX in the future, please submit your CV and let us know you're interested in a future role. We are always happy to talk with you even if we're not ready to hire just yet.

Please send your applications and CVs to jobs@ffx.co.uk

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