Close close search panel
careers at ffx.co.uk

Careers


From its beginnings as a builder’s merchant in Folkestone, FFX has grown into one of the country’s leading on-line power tool, hand tool and accessories suppliers. Our customers range from the professional, the skilled craftsman, to the knowledgeable DIY-er.

Today FFX combines two trade counter locations with the most highly rated on-line offering in the industry. Growth has resulted in a recent move to a new 60,000 sq ft distribution centre in Lympne, Kent, and newly refurbished offices into which the head office and on-line business have moved.

We are currently building up our team of enthusiastic, passionate people that rise to any challenge and love being part of a successful company that is rapidly growing and where everyone plays their part. It’s an exciting time to join us and find yourself a place in our growing success story.


Technical Salesman

Job Title: Technical Salesman

Reports To: Technical Sales Manager

Department: Sales

Location: Home based, areas across London and the South East (Head office: Lympne, Kent)

Number of Direct Reports: None

Job Description Summary

Working in conjunction with the Technical Sales Manager and other local FFX Technical Salesmen to increase the market penetration of the business in the London market and various territories across the South East, and improve the value of account customer sales with a focus on fixings, but including the entire product portfolio, power tools and accessories, hand tools, fixings, and general construction consumables. Ultimately to improve the bottom line of a rapidly expanding retailer which is the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities

  • The business to business sales of the full fixings range of products in the FFX portfolio to the construction sector in Greater London (actual territory to be confirmed) to customers ranging from the larger building contractors, through specialist sub-contractors, to specialist concrete frame firms, cladding companies and dry liners, to name a few, working in – or headquartered in – the area.
  • Researching the market, compiling a database of target companies, making appointments to visit buyers and/or owners at head office level, and visiting construction sites in the area where the company is based outside the area, and selling the full range of products.
  • Monitoring competitor activity and feeding back any pertinent competitor activity including new products being offered, prices where available and general marketing activity in the area.
  • Building relationships with key customers such that the relationship itself, with the back-up of excellent customer service, ready availability, excellent and timely delivery become more important than price alone.
  • Negotiations with suppliers to maximise sales, profit and margin for any specified products sold by the supplier but requiring a point of distribution through which to fulfil the sale.
  • Presenting the products favourably, in a professional and structured manner, in face-to-face meetings and via correspondence (email, letter), understanding the customer’s requirements and developing sets of terms specific to the needs of any given customer (e.g. a dry lining contractor will require a different set of products to a brick layer).
  • Forecasting sales across the territory when requested to do so; meeting daily, monthly and annual sales targets and encouraging the move to FFX being the sole supplier among all customers.
  • Working in partnership with suppliers on open days, promotional drives and training days to promote the sales of that given supplier.
  • Attending training courses and gaining CSCS approval to enable sites to be visited; attending training on abrasives, gas tools and diamond blade use and being able to ‘train to train’ operatives in customer’s companies.
  • Gaining technical proficiency in anchors and working with the FFX Technical & Training Manager to provide the optimum solution to any given customer’s precise requirements; assisting customers by ‘value engineering’ so as to switch the customer from the product specified to a better value alternative from FFX (e.g. switching a customer from Hilti to FFX resin).
  • Producing reports as required.
  • Representing the Company at trade exhibitions and shows.
  • Reviewing and keeping up to date with external markets to ensure the business remains ahead of our competitors.

The Individual

Capability, Knowledge and Experience
  • Previous experience selling fixings, PTAs and general construction consumable products.
  • Good knowledge of the range and diversity of construction fixings in the market.
  • A sound understanding of their use and application on site.
  • Effective project and time management skills.
  • At least 5 years in commercial environment is essential.
  • Strong business acumen and commercially aware.
  • Good IT/system skills.
Education and Qualifications
  • Good level of secondary education.
Personal characteristics
  • Strong negotiation and analytical skills, highly numerate with excellent attention to detail.
  • Commercially sound with ability to understand and interpret market information.
  • Excellent interpersonal skills, with the right levels of drive and patience.
  • Creative vision with the ability to “think outside the box”.
  • Strong team player and self-motivated with a very strong desire to achieve.
  • Ability to work under pressure and to manage own workload.
  • Be able to multitask and resolve problems efficiently.
  • Strong literacy skills.
  • Good communication skills.
  • Reliable and professional with the necessary perseverance to remain on course.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Customer Services Advisor

Job Title: Customer Services Advisor

Reports To: Customer Services Supervisor

Department: Customer Services

Location: Lympne, Kent

Number of Direct Reports: None

Job Description Summary

The main purpose of this role is to provide our customers with an exceptional level of service, dealing with all calls and emails effectively, efficiently, accurately and promptly. This includes managing workloads in accordance with department SLA’s, ensuring there are no broken promises to customers and consistently demonstrating the guiding principle of “nothing is too much trouble” in every customer contact to ensure we remain the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities

  • Playing an active role in contributing to the team and department targets across a number of KPI’s.
  • Ensuring all promises made to internal and external customers are fulfilled within an agreed SLA timeframe.
  • Providing an outstanding level of customer service which includes providing help and product advice as required.
  • Liaising with relevant suppliers, couriers and manufacturers in relation to orders and/or queries.
  • Resolving all customer issues whilst demonstrating a “nothing is too much trouble” approach at all times.
  • Supporting the company vision through every customer contact.
  • Flexibility in working arrangements to ensure customer demands and business needs are met.
  • Escalating calls/issues to a manager where necessary.
  • Taking responsibility for personal development, identifying training requirements and support needed.
  • Recognising and providing feedback on improvements that can be made to improve efficiencies.
  • Consistently demonstrating and adhering to the brand values at all times.

The Individual

Capability, Knowledge and Experience
  • Good working knowledge of building materials, hand and power tools, power tool accessories and fixings would be desirable.
  • Previous telephone and/or customer service experience.
  • Excellent communicator with a great phone manner.
  • Well-developed keyboard and PC skills.
  • Organised, able to prioritise and work to deadlines.
  • Self-motivated to achieve great results across a number of KPI’s.
  • Flexible and adaptable to change.
  • Strong customer service ethos.
  • Able to work to a high degree of accuracy, often under pressure.
  • Naturally adheres to the business brand values.
  • Enthusiastic and self-motivated.
  • A team player that can work well within a team or individually.
Education and Qualifications
  • Good level of secondary education.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Goods-In Team Leader

Job Title: Goods-In Team Leader

Reports To: Distribution Centre Operations Manager

Department: Distribution Centre

Location: Lympne, Kent.

Number of Direct Reports: 90+

Job Description Summary

To support and assist the depot management team to achieve the financial, operational and customer service objectives of the site. The site provides contractual services and support to their customers.

Contacts

  • Internal:
  • Operations Manager
  • Senior Management
  • Administration staff
  • External:
  • Suppliers,
  • Customers,
  • Contractors.

Responsibilities

  • Framework of Authority
  • Health and Safety Inductions for all new staff to the site
  • Providing feedback to Supervisors
  • Conducting meetings and acting on where necessary
  • Key holder responsibilities
  • Carry out regular team briefings
  • Maintain holiday booking procedures
  • Responsibilities:
  • To ensure that the Health, Safety and Environmental procedures are followed by all personnel and visitors to the site.
  • To conduct agency inductions.
  • To assist when completing end of shift searches, in being a witness and also be of support when required for random searches.
  • Managing the activities and resources to achieve financial, operational and customer service objectives.
  • To plan and manage the staffing levels, to ensure optimum level of staffing is being used within budget.
  • To monitor levels of consumables and conveying this information when supplies are low.
  • To ensure equipment is operational and relevant checks are made and maintained.
  • To assist in the management productivity to achieve KPIs, changing priorities where necessary and be proactive in looking for continuous improvements.
  • To ensure company policies are adhered to and administration functions completed within deadlines and maintain accurate records in line with customer/company requirements.
  • To promote harmonious and effective working relationships both internally and externally, ensuring excellent customer service through a combination of communication team-work, motivation and leadership. To lead by example.
  • To communicate both upwards and downwards to enhance staff morale and understanding of business needs.
  • To ensure you have a full working knowledge of operational systems and have the ability to help staff where necessary.
  • To seek and partake in opportunities to develop own capability and competence on the role.

The Individual

Education and Qualifications
  • None Specified
Personal characteristics
  • Customer focused
  • Staff motivator
  • Experience of working within a warehouse/logistics environment
  • Ability to communicate at all levels
  • Organised/Effective planner
  • Proactive decision maker
  • Listening skills
  • Multi paced
  • Ability to effectively handle conflict situations
  • Assertive
  • Ability to coach and train
  • Multi-tasking
  • Good time management
  • Responsible

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Front End Developer

Job Title: Front End Developer

Reports To: Development Team Leader

Department: Development

Location: Lympne, Kent.

Number of Direct Reports: 0

Job Description Summary

To build responsive interfaces that are clear, usable, efficient, and performant. It will involve supporting design and research on prototyping and building new user interfaces, update legacy frontend code to the latest standards.

Responsibilities

  • Working closely with other teams e.g. marketing and sales to translate business problems into platform solutions
  • Breaking work down into small deliverables that can be rapidly released
  • Collaborating with the rest of the team to drive our standards, solutions and practices forward
  • Collaborating with the design team to ensure our web applications provide the best user experience
  • Upgrade our existing interfaces to modern standards using component libraries, and help improve their usability to increase the efficiency of our staff
  • Think about more efficient ways to accomplish our business objectives
  • Write clear, testable code with an eye towards maintainability and scalability

The Individual

Capability, Knowledge and Experience
  • 2+ years of experience working in web application development
  • Knowledge of C#, ASP.NET stack
  • In-depth knowledge of JavaScript, HTML, CSS, SASS, Typescript, jQuery, AJAX, Webpack and related technologies
  • Experience working with 3rd party APIs
  • Confident with Git version control and code reviews
  • Experience in creating beautiful web applications and have good UX sensibilities
  • Would be very useful to have good knowledge of SQL and Mongo
  • Must be familiar with common end-to-end testing technologies and processes
  • Azure experience is a bonus
Education and Qualifications
  • Bachelor’s degree in a related subject (may consider candidates without a degree but with equivalent experience/certifications)
Personal characteristics
  • Strong analytical skills
  • Creative vision with the ability to “think outside the box”
  • Strong team player whilst able to use own initiative and to work with limited supervision
  • Ability to work under pressure and to manage own workload
  • Be able to multitask and resolve problems efficiently
  • Maintain knowledge and skills in current industry development
  • Are receptive to feedback and are always looking to learn and improve
  • Excellent communication skills and comfortable in collaborative environments. Proactive, can-do attitude
  • Ability to adapt with organisational changes
  • Good communication skills.
  • Reliable and professional
  • Eager to learn and to progress

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

HGV Driver with HIAB

Job Title: HGV Driver with HIAB

Reports To: Branch Manager

Department: Trade Counter

Location: Folkestone, Kent

Number of Direct Reports: 0

Job Description Summary

Responsible for the prompt, accurate and efficient delivery of products to our customers to ensure an excellent level of customer service for a rapidly expanding retailer of building products, power tools, hand tools and accessories in line with our company vision of “the widest range of products, delivered quickly with great service, readily available and offered at a truly competitive price.

Responsibilities

  • Collecting a wide range of building products/tools and accessories from our branch or warehouse including loading and unloading these to achieve the most efficient delivery based on location.
  • Representing the company in a professional manner to ensure fantastic customer service at all times whilst maximising opportunities for repeat business.
  • Providing the customer with the relevant invoice and obtaining the necessary signature on each occasion.
  • Returning undelivered items and invoices to the branch or warehouse if applicable.
  • Resolving customer concerns/issues where possible and highlighting those that cannot be resolved immediately to management.
  • Provision of the accurate recording of mileage, fuel purchases and other related costs at the end of each working day.
  • Adhering to safe working practices by making sure that the vehicle is operating at the correct standards for road safety including carrying out vehicle pre-checks and reporting defects when found.
  • Adhering to working time and driver hour regulations at all times.
  • Consistently demonstrating and adhering to the brand values at all times
  • Assisting in the yard within your working hours when not operating the lorries

The Individual

Capability, Knowledge and Experience
  • HGV2 Driver with HIAB and CPC Training
  • Vehicle maintenance/mechanics experience would be desirable.
  • At least two years’ experience of multi-drop deliveries would be ideal.
  • Previous experience of heavy lifting and the delivery of heavy goods would be beneficial
Education and Qualifications
  • None specified
Personal characteristics
  • Strong customer service ethos
  • The ability to work on your own initiative with a high level of common sense.
  • Excellent interpersonal skills
  • Strong attention to detail

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Distribution Centre Team Leader

Job Title: Distribution Centre Team Leader

Reports To: Distribution Centre Operations Manager

Department: Distribution Centre

Location: Lympne, Kent.

Number of Direct Reports: 90+

Job Description Summary

To support and assist the depot management team to achieve the financial, operational and customer service objectives of the site. The site provides contractual services and support to their customers. Framework of Authority: Health and Safety Inductions for all new staff to the site Providing feedback to Supervisors Conducting meetings and acting on where necessary Key holder responsibilities Carry out regular team briefings Maintain holiday booking procedures

Contacts

  • Internal:
  • Operations Manager
  • Senior Management
  • Administration staff
  • External:
  • Contractors
  • Customers
  • Suppliers

Responsibilities

  • To ensure that the Health, Safety and Environmental procedures are followed by all personnel and visitors to the site.
  • To conduct agency inductions.
  • To assist when completing end of shift searches, in being a witness and also be of support when required for random searches.
  • Managing the activities and resources to achieve financial, operational and customer service objectives.
  • To plan and manage the staffing levels, to ensure optimum level of staffing is being used within budget.
  • To monitor levels of consumables and conveying this information when supplies are low.
  • To ensure equipment is operational and relevant checks are made and maintained.
  • To assist in the management productivity to achieve KPIs, changing priorities where necessary and be proactive in looking for continuous improvements.
  • To ensure company policies are adhered to and administration functions completed within deadlines and maintain accurate records in line with customer/company requirements.
  • To promote harmonious and effective working relationships both internally and externally, ensuring excellent customer service through a combination of communication team-work, motivation and leadership.
  • To lead by example.
  • To communicate both upwards and downwards to enhance staff morale and understanding of business needs.
  • To ensure you have a full working knowledge of operational systems and have the ability to help staff where necessary.
  • To seek and partake in opportunities to develop own capability and competence on the role.

The Individual

Education and Qualifications
  • None specified
Personal characteristics
  • Customer focused
  • Staff motivator
  • Experience of working within a warehouse/logistics environment
  • Ability to communicate at all levels
  • Organised/Effective planner
  • Proactive decision maker
  • Listening skills
  • Multi paced
  • Ability to effectively handle conflict situations
  • Assertive
  • Ability to coach and train
  • Multi-tasking
  • Good time management
  • Responsible

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Key Account Manager

Job Title: Key Account Manager

Reports To: Senior Key Account Manager

Department: Trading

Location: Lympne, Kent.

Number of Direct Reports: 0

Job Description Summary

To manage the day to day enquiries from the Company’s key account portfolio within the Wholesale and Export Department. Meet agreed personal targets to enable the company to reach sales and growth targets. Liaise with the Trading team to develop promotions and sales opportunities.

Responsibilities

  • To become the lead point of contact for all enquiries specific to your customer portfolio
  • Build long-lasting relationships with your key accounts to help maximise their turnover and profitability
  • Working in conjunction with the accounts department to ensure payments are received promptly and prior to dispatch where applicable
  • Responsible for proposing strategies to the Senior Key Account Manager for new customer acquisition; actioning where approved
  • Processing customer orders and enquiries via phone, e-mail and in some instances face-to-face
  • Working in conjunction with the warehouse and suppliers to ensure orders are processed and dispatched on time and correctly according to the customer’s requirements
  • Work closely with other members of the Trading Department to communicate offers and promotions to key accounts
  • To reach agreed monthly/annual sales and margin targets set by the Senior Key Account Manager
  • Research UK and European market prices to increase sales margins and turnover
  • Review customer portfolio and rejuvenate any old inactive accounts
  • Be conscious of your personal targets and be aware of how these contribute to the business targets
  • General administration and filing to include creating customer price files and ledgers
  • Ensure customers are kept informed about any issues and delays with their orders and devise appropriate solutions
  • Consistently demonstrating and adhering to the brand values at all times.

The Individual

Capability, Knowledge and Experience
  • Previous sales experience with a proven track record of revenue generation.
  • Proficiency with computers, particularly MS Office and Excel.
  • Strong research, problem solving and numeracy skills.
  • Awareness of industry trends and developments.
  • Fluency in French or German would be desirable but is not required.
Education and Qualifications
  • Good secondary education
Personal characteristics
  • Strong customer service ethos
  • The ability to influence at all levels with strong negotiation skills
  • Excellent and accurate communication skills – verbal and written
  • Ability to think outside of the box
  • The ability to work under pressure, quickly and accurately
  • Self-motivated with desire to achieve with excellent organisational skills
  • Proactive with a high level of common sense
  • Commercially aware with excellent ability to understand and interpret market information
  • Strong numeracy and literacy skills with great attention to detail
  • Resilient personality, able to forge strong relationships and instil trust in customers over the phone and e-mail
  • A team player willing to complete the mundane tasks when required for the greater good of the team
  • Must be able to work on their own and as part of a team in a fast-paced environment.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Purchase/Sales Ledger Assistant

Job Title: Purchase/Sales Ledger Assistant

Reports To: Finance Manager

Department: Finance

Location: Lympne, Kent.

Number of Direct Reports: 0

Job Description Summary

The processing of purchase ledger invoices for a small busy finance department to agreed deadlines with appropriate resolution of issues. Assist other departments as necessary.

Responsibilities

  • Purchase Ledger
  • Matching of delivery notes to invoices
  • Resolving any queries such as delivery quantities or pricing queries
  • Liaising with the purchasing department on a regular basis for resolution of queries
  • In putting of purchase invoices onto a bespoke ordering system
  • In putting invoices onto Sage accounts to the appropriate supplier account.
  • Allocation of bank payments to the supplier’s accounts
  • Reconciling supplier statements monthly
  • Provide cover for the Finance Manager with processing credit cards and making payments on the bank
  • Answer the telephone and deal with supplier queries.
  • Processing credit card statements as necessary
  • Process payments onto the bank account as requested
  • Sales Ledger:
  • Assist the sales ledger team as the need arises
  • Processing telephone credit card payments
  • Processing bank receipts and allocating customer receipts to their accounts
  • Chase customers for settlement of accounts.
  • General:
  • Emailing, filing, photocopying, printing and downloading of documents
  • Opening and distributing post on a daily basis
  • Any other reasonable duties as requested
  • Consistently demonstrating and adhering to the brand values at all times

The Individual

Capability, Knowledge and Experience
  • 2 years’ experience in a similar role
  • Good IT skills including MS Office, Word and Excel
  • Experience in Sage an advantage
Education and Qualifications
  • Good standard of secondary education including Maths to at least GCSE level
Personal characteristics
  • The ability to work quickly and accurately with excellent attention to detail
  • Good written and verbal communication skills
  • Ability to work under pressure and to multi task
  • Proactive with a high level of common sense and initiative
  • Flexible approach to work
  • Self-motivated and organised
  • The ability to deliver high quality work to a tight deadline on a “can do” basis
  • Confidential in dealing with sensitive issues
  • Strong customer service ethos
  • Self-confident
  • Team worker but also happy to work unsupervised

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Buying Assistant

Job Title: Buying Assistant

Reports To: Purchasing Manager

Department: Trading

Location: Lympne, Kent.

Number of Direct Reports: 0

Job Description Summary

You will be a key part of the company’s Trading department, assisting the Buyers in all areas including processing, administration, reviewing the external market, supply chains and additional ad hoc duties.

Responsibilities

  • Negotiating with suppliers and building long term relationships.
  • Ordering and processing orders on the phone/via the internal system and email.
  • Booking deliveries onto the system, matching goods to the invoice and checking purchase orders.
  • Proposing ideas to increase sales and drive revenue.
  • Liaison with internal departments regarding product offers/promotions.
  • Updating system promotions and product status daily from all booking in paperwork.
  • Reviewing and keeping up to date with external market to ensure the business remains competitive.
  • Creation and maintenance of spreadsheets on product ranges to ensure best value for the customer and revenue for the business.
  • Reviewing the success of promotional activity, web offers, branch sales and suggesting improvements.
  • General administration.
  • Answering and resolving telephone queries from internal customers.
  • Consistently demonstrating and adhering to the brand values at all times

The Individual

Capability, Knowledge and Experience
  • Previous office/administration experience
  • Good IT/system Skills
Education and Qualifications
  • Good secondary education
Personal characteristics
  • Proactive with a high level of common sense.
  • The ability to forge strong relationships, in person, on the phone and through email exchanges.
  • Ability to think outside the box.
  • Previous negotiation skills would be an advantage.
  • Passionate with the drive to be successful.
  • Ability to work under pressure.
  • The ability to work quickly and accurately with excellent attention to detail.
  • Motivated with excellent organisation skills.
  • Team worker but also happy to work unsupervised.
  • Strong customer service ethos.
  • A desire to be the best.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Assistant Buyer

Job Title: Assistant Buyer

Reports To: Buyer

Department: Trading

Location: Lympne, Kent.

Number of Direct Reports: 0

Job Description Summary

As an Assistant Buyer, you will be able to manage all day to day purchases and some negotiations for the Company’s suppliers, you will help to ensure across all ranges we remain competitive in the market place. Meet agreed personal and departmental targets to enable to the Company to reach its overall sales and growth targets and cope with all department enquires utilising the buying assistant where necessary. You will be responsible for liaising with all departments to develop promotions and sales opportunities ensuring you and the buying assistant are working towards individual and departmental targets to keep FFX at the forefront of the market place.

Responsibilities

  • Negotiating with suppliers, placing daily and forecasted orders, building strong long-lasting relationships in the process
  • Support the buyer or manager with all procurement related tasks
  • Responsible for ensuring all orders are placed before daily cut off times
  • Ensure all suppliers are adhering to agreed delivery dates and resolving if this is not the case
  • To be a point of contact for day to day purchasing enquires internally and externally
  • Work closely with other members of the business to communicate all relevant information, new lines, promotions, trending products
  • Informative spreadsheets entailing sales information and stock holding.
  • Conscious of your Personal Targets and be aware of how these contribute to the business targets.
  • Overall responsibility for resolving suppliers’ price queries utilising Buying Assistant where necessary.
  • To motivate and guide Buying Assistant, keeping morale and overall performance at a high standard.
  • Prioritise workload to ensure deadlines are met in a timely fashion.
  • Research current market prices to increase sales margins and Turnover.
  • Oversee daily book in paperwork from Buying Assistant to ensure all promotions and products arriving are live upon arrival.

The Individual

Capability, Knowledge and Experience
  • Previous purchasing experience with a proven track record of revenue generation
  • Good level of Numeracy
  • Good IT skills (Word, PowerPoint and Excel)
  • Business acumen and commercially aware
Education and Qualifications
  • Good secondary education
Personal characteristics
  • Strong customer service ethos
  • The ability to influence at all levels with strong negotiation skills
  • Excellent and accurate communication skills – verbal and written
  • Ability to think outside of the box
  • The ability to work under pressure, quickly and accurately
  • Self-motivated with desire to achieve with excellent organisational skills
  • Proactive with a high level of common sense
  • Commercially aware with excellent ability to understand and interpret market information
  • Strong numeracy and literacy skills with great attention to detail
  • Resilient personality, able to forge strong relationships and instil trust in suppliers over the phone and e-mail
  • A team player

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

CRM Executive

Job Title: CRM Executive

Reports To: Marketing Manager

Department: Marketing

Location: Lympne, Kent.

Number of Direct Reports: 0

Job Description Summary

To execute and implement FFX’s Customer Relationship Management strategy using Ometria. Identification of key customer target audiences and building customer retention programs to increase sales through email marketing and social media. Development and implementation of email programs to customers. Job Context Email represents FFX’s most efficient marketing activity and we have recently adopted a full CRM and email distribution system called Ometria. The CRM Executive will be the expert and Super User on Ometria. From list selection and management, to automation campaign creation to email construction, sending and reporting, the role is highly focused on maximising customer sales, retention, up-selling and cross selling.

Responsibilities

  • To create and send emails. To create and implement automated email campaigns based on pre-determined strategies and identify the most effective way to grow engagement with customers to maximise sales and retention.
  • To identify relationships between products and build the programs in Ometria that will optimise take up and retention of these related products.
  • To manage the customer lists within Ometria, ensuring segmentation and targeting is optimised. Also, to ensure all customer list selections are compliant with the relevant legislation governing customer data and its use in email marketing.

The Individual

Capability, Knowledge and Experience
  • Ideally 3 years commercial experience in email marketing.
  • Comfortable building and composing emails within email platforms.
  • Experience in transferring from one email platform to another would be a distinct advantage.
  • An understanding of CRM principles and experience of targeting and list selection.
  • Experience of setting up automated programs within email software packages.
  • Sound HTML skills.
  • Strong IT skills including advanced Excel.
Education and Qualifications
  • Good standard of secondary education/Graduate calibre in a numerical or marketing discipline.
  • Qualification in programming HTML would be a distinct advantage.
Personal characteristics
  • Self-motivated and organised with a high attention to detail.
  • Ability to concentrate on the task in hand and see work through to its natural conclusion.
  • Ability to work independently.
  • Proactive with a high level of common sense and initiative.
  • Complete integrity and a commitment to the values of the business.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required


If you want to work for FFX in the future, please submit your CV and let us know you're interested in a future role. We are always happy to talk with you even if we're not ready to hire just yet.

Please send your applications and CVs to jobs@ffx.co.uk

Your application and information will be used in line with our PDF Employee Privacy Policy.

Be Clear
Be Passionate
Be Responsible
Be Visionary
Be Part Of Our Community